20 Most Recent Schlage B60 Series Double SecureKey 5-pin KD Questions & Answers

With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

Schlage B60... | Answered on May 20, 2014

Perhaps you were given the wrong key when you purchased the lock, it happens sometimes.

If the lock is new take it back to where you got it from.
Have it replace with another one, check that the key works before you leave.

If not new a visit to a locksmith is the best bet.


Schlage Locks &... | Answered on Jan 07, 2020

There are two Philips head screws that hold the inside cover in place; a manual screwdriver is better than a power one. The screws are positioned close to the 12 and 6 o'clock (12-hour clock) positions around the lever handle. Thus the top screw is below the manual lock; there may be a cover partially hiding the fastener. The manual for the FE595 is available from Schlage here: https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf . Make sure to look at the picture for your lock since the manual covers at least three models of keypad locks. A better picture may be in the installation guide here: https://images.homedepot-static.com/catalog/pdfimages/cf/cfae64fe-e7be-4146-bc26-4803ec302d5e.pdf .

Try carefully running a utility knife or other thin blade between the inside cover and the rest of the lock housing on the door. You may have some dirt sealing the two sections of plastic together.

I hope this helps.

Cindy Wells

Schlage Locks &... | Answered on Jan 04, 2020

Contact Schlage or a locksmith, assuming you don't have a key.

Some models allow someone to replace a battery and reset it, but not known if yours is one.

See Contact information.


If you have any questions or need additional information, please contact us via phone at 888-805-9837 for the United States.
Hours of operation:
Monday - Friday 7:30 am to 5:30 pm (Central Time)
Saturday 9:00 am to 3:00 pm (Central Time)
If you have any questions or need additional information, please contact us via phone at 800-900-4734 for Canada.

Hours of operation:
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Schlage Locks &... | Answered on Nov 23, 2019

I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019

Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

yes could have frozen, unlikely . I have found that exterior doors usually close tighter with the weatherstripping pushing against the door effectively preloading the back set
( latch mechanism) causing pressure on the latch components. sounds to me like your tumbler connection to the back set has malfunctioned for some reason, take it apart and check the little flat bar that goes from one side of the lock to the other and make sure it is correctly inserted into the thumb turn on the inside of the door.

Schlage Locks &... | Answered on Feb 24, 2019

You have water in the lock and need to dry it out... the best way would be to give a squirt or two of carburetor cleaner in the lock to displace the water and dry it out...the carb cleaner is most alcohol so it will dry the lock and act as an antifreeze also...


Schlage Locks &... | Answered on Dec 28, 2018

This is the first place I urge you to look for information on your lock:


On this page you will find links to installation instructions and videos for the various models of Schlage locksets.

I f you are not able to resolve your problem from there, then I recommend that you contact their Customer Service (under the Service and Support link) also found on that page.

There's always a good chance that you can press them to cover repair parts or replacement of your lock, even if it is out of warranty.

Good luck!

Schlage Locks &... | Answered on Dec 04, 2018

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