20 Most Recent Sharp AQUOS Blu-ray Disc Player - Page 6 Questions & Answers

Sound like the firmware needs to be updated for the newer encryption schemes had the same problem with my bd-hp21u with a couple of new bd discs. You will need a 1gb or smaller USB drive to put the updated firmware on which Sharp doesen't tell you. The rest is in the manual or available from sharp support.

You need a USB flash drive (FAT format); in my experience even less than 1G drives are sufficient. Download the firmware update to your computer from the site:
http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx
(You'll need to fill in the drop down menus) The file is a .zip and must be extracted to the root directory of the USB drive. Then safely eject the drive from the computer (to ensure that the write step is finished). Plug the drive into the player (port marked Service) and go through the setup menus. Setup > Settings > Software Update (you need a password so it will ask you for one if not already set). Click Enter and the file on the drive will be compared to the current installed firmware. Then press Yes to install and wait for it to finish. If errors occur try removing and reinserting the drive. When done, remove the flash drive.

I hope this helps.

Cindy Wells
(some TV repair shops may have the flash drives available but you'd probably have to pay for a service call to get a technician and the drive.)

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

It is fixable but like you have guessed you may need a new tray. This is the reason why you should use the emergency eject hole at the front to release a stuck disc. It may be possible to fix it by clearing the obstruction which is most likely to be a kinked arm. This arm is what causes the tray to elevate/lower on to the lens when the tray is closed. Have a qualified technician look at it and get the tray replaced if necessary.

Sai.

Try completing the update.

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

You can try completing the update. This is how it is done:

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

Cannot operate could be the disc itself (defective) or the DVD drive (defective in need of repair or replacement) itself. However this is how to complete the update in detail.

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

Make sure that you do have Version HU9071500 installed--->press setup button------>settings-------> version. If it is installed then after you insert Avatar it takes between 8 and 10 minutes before you can select play movie.

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

Digital discs cannot be played in this unit. You can only play blurays and standard DVDs.

Do this please. Turn off the power to the blu ray player if it is on. Press and hold down 1 and without letting it go press power along with it and hold them down together for more than 5 seconds.
If the power to the blu ray player turns on walk over to it and turn it off by pressing the power button located on it. If the power to it doesn't turn on then don't worry about that step.
Next point the remote control at the tv and press and hold down the display button for more than 10 seconds. Now press the power button on the remote control and the bluray player should turn on and off normally and you shouldn't get rc-1 anymore

Go to this website
http://www.sharp.ca/downloads/default2.asp

Click on blu ray, next BDHP22U, done

Save the file to your usb device.

I solved this issue by downloading the firmware update and installing it into the Blu-Ray player. Follow the instructions in the manual. It seem to work for me. Go to sharp usa website, download updates.

this player is **** iv even tried to go straight to credits it only loads the menu which is in dolby digital and hd but yet it still dont play avitar iv allready updated to 1.19 firmware as it wouldent play district 9 and now iv gone and spent 22 quid on a film that dont work why waste our time on something that aint been sorted yet at least we never had these problems with hd dvd so how did blu ray win the battle its stupid

The dvd player is actually a computer and the firmware is its equivalent of Windows Media Player - it needs to be upgraded to play the latest disks. You can get it and the instructions on how to install it from here
http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

go to sharpusa.com and put in your model number..download to flash drive and update bluray

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