20 Most Recent Insignia Pilot MP3 Player - Page 7 Questions & Answers

well what ever player your using you have to connet it then you have to maybe sync it but caution it might delet allyour songs so first put them oncd or usb flash drive

You can drag the files from iTunes to the player in file and folder mode, as long as they're in the supported formats.

There is no firmware to fix this issue. I pored through the documentation, and there is nothing that says it will max at 400 songs. Make sure the playlist was loaded in msc mode - the manual suggests it - and that all of the songs are in the correct format. It may be an endemic limit of the unit.

Reset by holding in power slide for 10 seconds.
There are no firmware upgrades available from website. They suggest that you call the Geek Squad.

You will simply need to reset the player.

Manual available here:
http://www.insignia-products.com/c-6-portable-audio.aspx

just find your product on the list (you may have to look under discontinued products)

my screen is not working it all black . the screen is broke

Insignia mp3 players normally use the generic mass storage driver in almost any computer. When you plug in the USB cord, two extra drive letters will show up in Windows Explorer. Songs go into the Music folder. For neatness: Make new folder for each artist and under each artist, make a new folder for each album.
Also slight chance the USB mode got off of Automatic in the player's options.

To reset the Pilot completely, turn it off, then press and hold the "Menu" button in the corner. Keep holding it as you power on the device and eventually it will ask you if you want to reformat internal memory. Say yes and your done. This will erase everything you have on the player, but at least it will work again.

Insignia has an on line manual that might help.

the same thing happend to mine i just left it alone the battery eventually went dead when i conneted it to my computer it charged and has worked ever since

Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
Ken
"Go Ahead. Use Us."

The whole point of the Pilot is to avoid the tether to iTunes. I'm not sure you can really sync with iTunes but you can easily copy your music to the player. The path in Windows to the iTunes music library is usually under the My Music directory under iTunes\iTunes Music. I created a folder on the Pilot named iTunes Music and copied all the folders under the iTunes Music folder on my laptop to the Pilot folder. Playlists are also supported but if you create the playlist file in iTunes you may need to convert it to m3u format. You will also want to go into the settings and set the USB mode to File & Folder.

Hey originalle,

While LCD screens from MP3 players can sometimes be replaced, repairs may often prove to be cost-inefficient when compared to buying a new product. This could be due to any number of reasons, but may often be the result of a lack of replacement parts.

If you would like to get a better idea of what can be done to repair your MP3 player, you may wish to first contact Insignia® directly. An Insignia® technical support representative should be able to provide you with the pricing and availability of replacement LCD screens, but please keep in mind that the part may only be available as part of a larger assembly.

Alternatively, you can always check with your local electronic repair facility to see if they are able to service MP3 players. Some companies may have access to third-party/aftermarket parts for your model, or even provide a mail-in service program for your area.

If you are not sure where to look for assistance, remember that you can always check your local Yellow Pages for more information under "audio-visual repair."

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Hello heart3125,

Sorry to hear about your Insignia Pilot® MP3 player. Your local Best Buy™ store can help you get the unit sent out for repair. Unfortunately any impact damage would not be covered by the manufacturer's warranty or any service plan that you may have so you would have to pay for the repairs.

Best Regards,
Ken
"Go Ahead. Use Us."

when you plug in the USB, it should make a sound on your computer, I find that if I move my player, it can dissconnect quite easilly.
If you have windows, Media player will sync up and show it in the player

Download the latest version of quicktime, and see if that gives you the latest codecs - there is something magical about Quicktime and codecs.

Hello kings_park,

I would agree with what the tech support agent(s) told you. What you are describing sounds like a bad battery. The Insignia® Piliot MP3 players have a one year limited warranty. For service you should take the MP3 player into your local Best Buy™ store with the receipt. The store will be able to assist you in diagnosing the problem and if needed having the item serviced or replaced.

Best Regards,
Ken
"Go Ahead. Use Us."

Hell jimdelano,

The option video cable for Dynex® Pilot 8GB is model number DX-IPAVC. This cable is available on www.BestBuy.com (at this link: http://www.bestbuy.com/site/olspage.jsp?skuId=7673038&st=DX-IPAVC&lp=1&type=product&cp=1&id=1134703394661) or at your local BestBuy store.

Best regards,
Ken
Go Ahead. Use Us.

Try reset, repair, and recovery methods to make sure it is not a software issue. If those methods fail, you have a damaged lcd screen, and the player will need to be replaced. There is no repair svc for damaged lcd screens.

just press the headset jack pin inside properly n u will be enjoying the music again