20 Most Recent SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Onyx - Page 5 Questions & Answers

No installation disk is required, the drive uses standard USB 2.0 protocol. Try using another cable or try on another computer.

SimpleTech... | Answered on Apr 11, 2011

Connect it to a different computer. If it is not recognized, then it has a problem.
If it is recognized, then your computer has a problem recognizing it.

SimpleTech... | Answered on Apr 10, 2011

A problem I commonly have is if the external drive is plugged in to a non powered usb hub the unit does not have enough power and will not be recognised, ensure it is plugged directly into the pc tower or if you have a laptop try an alternate usb port as some may not be powered.

SimpleTech... | Answered on Mar 07, 2011


SimpleTech... | Answered on Feb 26, 2011

I would unplug the external drive then shut down your computer. Plug the drive in(be sure the USB port is in good working order.)Turn the computer on. If it does not recognize the drive search online for tech support for that particular drive. Install any drivers or software. Be sure to find out if the drive is compatible with your operating software. Make sure all connectors are seating firmly and correctly. Make sure that everything is plugged in where it should be plugged in.

SimpleTech... | Answered on Feb 26, 2011

Try the external hard-drive in another computer.
If that computer also refuses to recognize it, then there is something wrong with the external hard-drive.

SimpleTech... | Answered on Feb 26, 2011

Does the hard drive get recognized by the computer? Your best bet and probably only bet would be to remove the hard drive inside from the external casing and plug it directly into a computer and see if you can retrieve any thing that way. One good program I know of is file scavenger. But the drive has to be working enough to actually work on a computer. Beyond that you would have to send it to a professional that deals with data recovery. I ALWAYS recommend that any important files be backed up. This means the files are saved in two different spots. So if one is lost or stops working you have the back up to use. Hence the name back up. If you need any further assistance let me know.

SimpleTech... | Answered on Feb 25, 2011

Make sure that the connectors are inserted properly. Try another cable or see if it mounts on another computer. If you need more help, please call HitachiGST Tech Support M-F 8AM to 6PM PST at 1.888.426.5214 and a technician will be happy to help you.

SimpleTech... | Answered on Feb 07, 2011

I am assuming this is on a Windows system.
Try looking at it with disk management.
That should tell you that it is there and may offer you options.

Broken or a virus? Probably not.
I'd be looking at the USB cable. Is it the one that came with the drive?
Some cables only pass power, and not the data lines, so although the device manager says it is working properly, that may only mean it thinks the driver is correctly installed
And the cable may be faulty.

Oh, and I forgot, is the drive powered with a working power supply? And switched on? I sometimes forget that but too.

SimpleTech... | Answered on Jan 29, 2011

is there a switch on the side of the drive that is on or off for write protect

SimpleTech... | Answered on Jan 27, 2011

You may have a power supply that is defective or is failing. Try another power supply, 12V, 2A, center pin positive.

SimpleTech... | Answered on Jan 24, 2011

You will need to send the drive in for replacement. The RMA request form is here: http://www.hitachigst.com/portal/site/en/support/warranty/

SimpleTech... | Answered on Jan 24, 2011

You may have a defective controller board in the drive or a bad cable. You might try it on another computer to see if it exhibits the same behavior,.

SimpleTech... | Answered on Jan 24, 2011

you could run the check disk utility
click start run type cmd then type chkdsk/r/f which will scan for and attempt to repair any bad sectors and automatically fix any corrupt files on your hard drive then defragment your hard drive or
control panel administrive tools,computer management ,disk management right click on your drive select properties click tools you should see click check now click start two boxes automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now,start should schedule this task when restart
hope this helps

SimpleTech... | Answered on Jan 05, 2011

Would you please clarify with more details? When you connect it to your computer via the USB cable, did anything show up on the Computer?.. something like.. "usb device not recognized.. "etc.... etc.. or nothing?

First of all, I would suggest you to connect it to another Computer and make sure it works. Secondly, swap the usb port of your computer, i.e. connect the usb cable of the Simpletech to another (other) USB port of your computer.

Also, please update the USB driver of the Windows, you can use this tool to download the updates.. Click Here to download the software "Device Doctor", install it and run the program. Once the program is opened, click "Begin Scan".. wait for few seconds until the scan is finished, locate or scroll down the usb driver and click it. You'll be directed to the download page, follow the instructions to download. Device Doctor's screenshots below



Please let me know with more details and the results after performing whatever I've mentioned above.

Good Luck.
Thanks for using FixYa.

SimpleTech... | Answered on Dec 20, 2010

Here are some recovery programs you may rely on. Both programs can recover photos, videos and music.

Photo Music Recovery Software (for Windows)
Mac Photo Music Recovery Software (for Mac OS X)

A Tip: Before your items are recovered, do not attempt to save more files the original files(your photos, music) are overwritten.

SimpleTech... | Answered on Dec 20, 2010

I would look up drivers from the manufacture of the HDD, or should it be plug and play where nothing really needs to be installed?

SimpleTech... | Answered on Nov 25, 2010

If it still has a valid warranty, exercise the warranty to get a free replacement.

Otherwise, open the enclosure, and separate the disk-drive from the USB-to-disk-drive adapter, and connect the disk-drive as a 'slave' disk-drive in a desktop computer, to see if the adapter was the problem.

SimpleTech... | Answered on Oct 26, 2010


Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards

SimpleTech... | Answered on Sep 29, 2010

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