20 Most Recent KitchenAid Artisan Series Tilt-Head Stand Mixer - Page 9 Questions & Answers

Take it back, no point voiding your warranty pulling it apart. You do know you need to put a bit of downwards pressure on that knob when moving it forward and back ??

KitchenAid Food... | Answered on Dec 20, 2016

Properly having a look to find the cause is going to involve removing the planetary (remove chrome drip ring and knock out the pin) and then removing the back cover. Remove the white and the black wires from the speed control and take the return spring off the bottom of it. Undo the 9 screws holding the gear cases together and separate the 2 halves. You will now be able to inspect the shaft, spacing washer pins and gears on the planetary driving shaft. Normally they have a bit if movement up and down in the planetary (when it is fully assembled) I've never found a fault within the gearbox to cause it or if I have it's been through someone pulling it apart and not assembling it correctly. When I do them I add an extra fibre washer on the outside between the planetary and gearbox housing, there should already be one there, I add another of suitable thickness to remove play but not make it tight.

KitchenAid Food... | Answered on Dec 20, 2016

Remove the chrome drip ring by knocking it downwards with a flat screwdriver and a hammer.....carefully. Then you can get a couple of flat screwdrivers in as levers between the now visible screw heads and the planetary.

KitchenAid Food... | Answered on Dec 05, 2016

you can try looking at www.elektrotanya.com on google chrome browser. They may or may not have it but it is definitely a door switch. If you take it apart and find the door switch you can ohm them out and they are just a set of micro switches

If you need further help, reach me via phone at https://www.6ya.com/expert/steven_a67ead41eb5fc62a

KitchenAid Food... | Answered on Oct 13, 2016

Sorry that info would need to come from the manufacturers data base using the model and serial number of the appliance.

KitchenAid Food... | Answered on Oct 13, 2016

Sounds very much as if the worm (follower) gear needs to be replaced. This is a sacrificial gear which fails under too heavy a load preventing failure of the motor itself.

Replacement is shown on videos on the net and you can download the Service Manual at:


KitchenAid Food... | Answered on Oct 02, 2016

Please re-ask this question with your mixer's model number.

KitchenAid Food... | Answered on Oct 02, 2016

Remove the back cap over the speed control and look at the speed control plate while operating the speed lever. Make sure the lever is moving the plate in and out. If yes then I would replace the small PCB above the control plate, that is the electronic part of the speed control and not worth very much at all.

KitchenAid Food... | Answered on Jul 07, 2016

Hi Thaddeus, What model is it? If you have taken it apart and checked the worm gear surely you would have stumbled on the frozen bearing if one exists. When you split the gear cases you are in a position to turn everything by hand so any frozen part is going to be pretty obvious.
Cheers Ross

KitchenAid Food... | Answered on Apr 28, 2016

A model number would probably help

KitchenAid Food... | Answered on Apr 02, 2016

Unplug it and remove and check the carbon brushes one at a time. You are checking them for length, if one has worn short generally is will not have a shiny inner end. It will look burned. If it's 1cm long it's long enough to not be the problem. They are keyed on one corner so make sure you put it back the same way you took it out. You can see the blocking corner if you look into the brush holder with a torch. If that's OK then remove the back cover and move the speed control lever from off to max and observe if things look as "right" as they can to someone who has never seen the innards before. Now plug it in and observe with fingers out of the way while moving the lever and looking for anything unusual while the motor is running. If you see nothing then replace the phase board which is that small 4 wired PCB at the top with 4 wires coming out of it. They are worth not very much at all and if everything else is correct that will solve it. You can replace the PCB without undoing the back plate, you only need to undo the single screw that retains it and the 4 wires followed by a bit of wriggling.

KitchenAid Food... | Answered on Mar 26, 2016

Use this link http://www.kitchenaid.com/support_service-locator.content.html or call 1-800-541-6390 ext 20526

KitchenAid Food... | Answered on Mar 25, 2016

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