Try here: http://usa.novadevelopment.com/support/faq/pgw.aspx
When you say "It will not open", what happens? Do you click the icon and nothing happens? If so, find the main .exe file in the folder that contains the Nova program. double click that. Does the program open now?
However, it sounds as in the sudden shut-down corrupted some files or registry entries. If you have the CD, create a new folder in My Documents and move all your work to it. Uninstall Nova. Reinstall from the CD, move work back.
If you have no CD, you will be struggling
Computer is incompartible to the media program. Acquire a computer that either recognises the program or acquire a program that would perform on the computer.
CUSTOMER SUPPORT PHONE NUMBER FOR NOVA DEVELOPMENT IS:
1-888-722-4431
MONDAY THRU FRIDAY 8AM-5PM PST
THEY DO CHARGE YOU PER CODE $9.99
HOWEVER EMAIL SUPPORT IS FREE:
AND A FREE TECH SUPPORT PORTAL:
SUPPORT.DEVELOPMENT.COM/SUPPORT/HOME
HOW EVER YOU CAN MAKE LABELS IN ANY WORD PROCESSOR:
THE VIDEO ABOVE IS WORD BUT YOU CAN DO IT IN ANY WORD PROCESSOR, EVEN THE FREE ON LINE ONES LIKE GOOGLE DOCS.