20 Most Recent AT&T High Speed DSL Modem Questions & Answers

Did you reset the Web Browser? In I.E. go to the menu and select tools, internet options, click the advanced tab, click the reset button in the lower right of the dialog box. Also seem like you maybe have Malware or a virus. Download Malwarebytes, intall it and run a scan.

AT&T High Speed... | Answered on Jan 09, 2018

This issue might be due to your internet service provider experiencing a downtime. I would suggest to perhaps be wired into your internet in the meantime and wait a few ours and try again. Or to phone your internet service provider immediately

AT&T High Speed... | Answered on Jul 15, 2017

If you have an current account with AT&T you can ask them to come out and check your modem.

AT&T High Speed... | Answered on Jun 14, 2017


A cable-modem connects with a coax-cable to the cable-company's network, but a DSL-modem connects with telephone-cable to the telephone-company's network.

AT&T High Speed... | Answered on Feb 23, 2015

Try this links:
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47

note: 2wire is already a wireless router / modem need for other modem to have a good network at home

if you are with At&T AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

AT&T High Speed... | Answered on Sep 02, 2011

check for telephone line and splitter
dont use any teleline before splitter

AT&T High Speed... | Answered on Jun 24, 2011


Good day. For your problem as suggest for you to contact at&t and ask for a modem replacement. It should not take an hour for your dsl light to turn solid green. A red light also indicates a problem on the modem itself. Better to get it now than to lose your connection permanently in the future. Hope this information help you a lot. Have a great day to you.

AT&T High Speed... | Answered on Jun 12, 2011


Improve the Fixya.com experience for everyone by voting!

The solution I'm suggesting works in my business (LAN installations) about 95% of the time. I trust that it will work for you.

Let's see if I can help you.

Begin by turning on your computer and your router

? Open Internet Explorer;
? Click on 'Tools';
? Click on 'Internet Options';
? Click on 'Connections';
? Click on 'Setup'
? Click on 'I want to set up my Internet connections manually . . .';
? Click on 'Next';
? Click on 'I connect through a local area network (LAN);
? Clock on 'Next'
? Click on 'Next' [This is not an error];
? Click on 'No';
? Click on 'Next';
? Click on 'To connect to the Internet immediately . . .; and,
? Click on 'Finish'.

That should have you online

All the best


AT&T High Speed... | Answered on Jun 03, 2011


I've worked with AT&T before and we have different departments. To make sure you need the right department to order the service, here are their contact numbers.

  1. 1-800-288-2020 for AT&T Residential service
  2. 1-800-288-2020 for Internet Service
  3. 1-877-722-3755 for high-speed technical support
  4. 1-800-288-2020 for AT&T U-verse service
  5. 1-888-333-6651 for AT&T Wireless sales
  6. 1-800-331-0500 or 611 from wireless phone for billing or technical questions about your wireless service.
The choices in bold are the numbers you need to dial to get the service.

Thank you for choosing FixYa! enjoy the rest of the day.

AT&T High Speed... | Answered on Apr 04, 2011


I have worked with AT&T before and modem/routers we handled were:
  1. Motorola
  2. Speedstream
  3. 2Wire
For Motorola modem the URL is
For Speedstream it is
For 2wire it is

But, for you find out what URL to use, do these steps:
  1. Click on Start.
  2. Click on All Programs.
  3. Click on Accessories.
  4. Click on Command Prompt.

On Command Prompt (black window)
  1. Type in ipconfig.
  2. Hit Enter.
  3. Look for the Default Gateway.(usually in the format of 192.168.X.X)
  4. Whatever the Default Gateway is, that is how you can access your modem.
  5. Type the Default Gateway in your browser's address bar.
  6. Hit Enter and you're in.
Thank you for using FixYa! Have a nice day.

AT&T High Speed... | Answered on Apr 04, 2011

Let me clear up a little confusion. You don't have wi-fi on your account, you have Internet access. Wi-fi is not something that you subscribe to or purchase separately. Wi-fi (wireless) access is provided by a router that allows the Internet connection you pay for to be shared by several computers. The typical router has both wired connections (usually 4 of them) for computers that don't have wireless capability, and acts as the access point for your wireless network.

Your modem is the device that connects you to the Internet through your service provider (ISP). Most ISPs are supplying a combination modem/router for their customers since so many people want wireless access in their homes. If you have one of these, you actually have wireless capability already. But your modem might be an older type, supplying a single wired connection for one computer only. You didn't give the model number of your Westell modem so I can't tell you what you have, but you can tell by looking at it.

A single-connection DSL modem will have only two ports. One is the connection to the DSL phone line, and is a standard-size phone jack labeled "DSL". The other is the network cable connection to your computer, usually labeled "COMPUTER", "LAN" (short for Local Area Network), or "ETHERNET" which is the type of cable used. If this describes your modem, you will need to provide your own wireless router to make your new wireless netbook work.

On the other hand, a combination modem/router will have the DSL connection jack and 4 connectors for computers. It may also have an antenna for the wireless function, but some newer models have internal antennas. If you have one of these, you already have wi-fi capability. You will probably need to set up your network so that your netbook can use it.

There is plenty of information available about how to install a wireless router if you don't have one already. In fact, almost every one now comes with an installation CD that will guide you through all the steps. They aren't expensive and are for sale almost everywhere that sells electronics (office places, Radio Shack, retailers like Wal-Mart, etc.). If you already have the combination device, you can call your ISP customer service for help in setting up your network, or find the information on their website.

So yes, the Sylvania netbook will work in your home, although you may need to do a little work first. But it's really pretty simple, and you'll have that computer online without wires in no time.

AT&T High Speed... | Answered on Mar 24, 2011

If you are working on that modem, you should go to http://www.whatismyip.com/
It shows your IP.

AT&T High Speed... | Answered on Mar 19, 2011

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