20 Most Recent Western Digital My Book Home 500GB External USB 2.0/FireWire/eSATA Hard Drive Questions & Answers

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The unit fell off my desk accidentally now when I

Hard drive is trashed - will not tolerate a drop.
9/12/2017 9:49:31 PM • Western Digital... • Answered on Sep 12, 2017
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Wd my book 500gb external is not being shown on the computer what so ever. Is also making horrible clicking sound

You can gain access to a working hard drive that is inaccessible when the system starts and assign it a drive letter under the Windows Explorer interface. Or, you can import foreign disks into Windows or create a partition and format them. You can scan a drive for bad sectors or lost clusters and repair the system files to allow access to a corrupted drive. In short, you can utilize the drives as they were intended to be used by completing some operating-system configuration steps that are occasionally required for some drive installations. Click "Start" (the Windows Orb) and "Computer" to access the Windows Explorer screen. Right-click on the inaccessible drive and choose "Properties" from the context menu. Click the "Tools" tab and click "Check Now" under the Error-Checking section. Select both check boxes to allow the system to automatically fix file-system errors and to scan for and attempt recovery of bad sectors. Allow the system to run the scan the next time the system is booted. Restart the computer to complete the scan and check for access after the scan completes. Click "Start" (Windows Orb) and "Computer" to access the Windows Explorer screen. Right-click on the inaccessible drive and choose "Properties" from the context menu. Click the "Security" tab and click "Edit" to change permissions for the drive. Click "Users" from the Group or User Names section. Check the "Allow" box for full control and check for access after the settings are saved. Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility. Click "Disk Management" to display a list of all detected drives in the system. Right-click in the left column of the inaccessible drive and click "Import Foreign Disk" to allow the system to convert the disk signature to a local disk. Check for access after the settings are saved. Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility. Click "Disk Management" to display a list of all detected drives in the system. Right-click in the right column of the inaccessible disk and choose "Change Drive Letters and Path." If no letter exists, click "Add" and assign a drive letter from the list of available letters. If a drive letter is listed, click "Change" and select a new letter to eliminate any conflicts with other devices in the system. Check for access after these settings are in place, which may require a restart of the system. Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility. Click "Disk Management" to display a list of all detected drives in the system. Right-click in the right column of the inaccessible disk and choose "New Simple Volume" to create a partition and format it for use. Click "Next" when the New Simple Volume Wizard appears. Click "Next" to accept the maximum for the drive. Click "Next" to accept the suggested drive letter assignment. Click "Next" to format the volume with the suggested defaults or change them if desired. Click "Finish" to format the drive and make it accessible to the operating system. Hope this helps.
1/9/2013 3:26:43 AM • Western Digital... • Answered on Jan 09, 2013
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A compaq mybook 6710B 843GB,

You could try this software it sounds pretty good although I have not used it so I am unable to direct you on how but it reads as though it has a password reset tool as well as windows password cleaner and a blank the password utility on any user that has a valid account on windows system and many other tools you might find helpful http://majorgeeks.com/Dr._Freeware_System_Utilities_d6416.html Dr.Freeware System Utilities which includes data recovery software, data backup, password reset tools for Windows helps you to maintain your system. Dr.Freeware is freeware, you can download and use it for free. Data Recovery/Data Backup: Supports Logical scan and Raw scan, Supports NTFS, FAT, UFS 1, UFS 2, EXT2FS, EXT3FS, and ISO 9660 file sytem, Supports IDE/SATA/USB Hard Drives. Data Recovery - Recover your lost data Available in Live CD to run offline Recover accidentally deleted files in your hard drive Recover data from RAW Drive(partition table or file system is damaged) Support NTFS, FAT, UFS 1, UFS 2, EXT2FS, EXT3FS, and ISO 9660 Support IDE/SATA/USB Hard Drives, memory cards, "USB Memory Drives" Drive Dumper - Backup your hard drive Available in Live CD to run offline Available to run on Windows Support Windows 2K / XP / 2003 / Vista / 7 (Windows Editition) For data rescue, backup, migration, or computer forensics etc. Transfer important important data from damaged Drive(partition table or file system is damaged, has lots of bad data blocks) Support NTFS, FAT, UFS 1, UFS 2, EXT2FS, EXT3FS, and ISO 9660 Support IDE/SATA/USB Hard Drives, memory cards, "USB Memory Drives" Windows Password Cleaner Available in Live CD to run offline This is a utility to blank the password of any user that has a valid (local) account on your Windows system. You do not need to know the old password to blank the password. Support Windows NT/2k/XP/Vista Support IDE/SATA/USB Hard Drives

hope this helps you and you get your photo

8/29/2011 11:23:17 PM • Western Digital... • Answered on Aug 29, 2011
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3answers

2 different computers not recoginzing my external hard drive.

Hello, Heather.

I would suggest selecting and downloading your drive's software from here:

http://www.wdc.com/wdproducts/updates/?family=wdsmartware

Per the instructions on the website:

  1. Click on the Download Software Update button.
  2. Select the Windows version of the installer and download it to your computer.
  3. Locate and unzip the software installer.
  4. Press the Install Now button to launch the Software Installer.

    The WD SmartWare software will automatically be updated on your computer and you do not need to restart your system.
Hope this helps.

9/27/2009 11:44:14 PM • Western Digital... • Answered on Sep 27, 2009
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I have a Western Digital 500gb external hard drive

try changing cables and then run a software update on the MAC, and make sure the power supply for the hard drive is all plugged in and working

9/21/2009 5:45:41 AM • Western Digital... • Answered on Sep 21, 2009
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I ;have formatted the WD external drive and

You should not even try to install an operating system on an external drive. Windows looks at the "C" drive and installs programs to "C" drive. You are trying to put it on the "G" drive. You will have too many problems and wish you never had tried. Buy a larger main drive and partition it with two equal partitions. Then "Dual Boot". You will find how to do this on the internet. Just Google "Dual Booting".
9/9/2018 5:37:54 PM • Western Digital... • Answered on Sep 09, 2018
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My hard drive won't initialize

Get TESTDISK and see if it is recognised, if so TestDisk has some tools that may help
2/6/2018 7:11:56 AM • Western Digital... • Answered on Feb 06, 2018
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Sir, I have a Lenovo laptop.

If your HARD DRIVE was exposed to a magnetic field, this can happen.
Try a scandisck run.
Boot up in safe mode and run fix disk.
12/19/2017 12:50:04 AM • Western Digital... • Answered on Dec 19, 2017
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Cannot format my WD 1TB external hard drive

The hard disk is having bad sectors on its first 3000 sectors.the bad sectors are caused by degradation of the platter of the hard disk.OR the factory area of the hard disk has certain files called SMART, G -LIST and other log files.Unless one empties those log files with a good tool , one cant format ones hard disk.
11/27/2017 4:26:43 AM • Western Digital... • Answered on Nov 27, 2017
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Not detecting, beeping

This is likely a couple problems; 1. The hard drive is dying or is dead. You're looking at hardware recovery if this is the case. There are some tools such as Spinrite that might be able to recover the disk. (GRCHard drive data recovery software) 2. The power supply on the computer/laptop is not functioning as well as it used to. Try using another PC to see if there's any difference in results.
11/15/2017 9:57:20 PM • Western Digital... • Answered on Nov 15, 2017
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Why is not my WD500 eSata hard drive doing nothing after it is connected via a USB cable to my laptop?

Download testdisk and run it to see if it recognised in the list. If so use the intel option to find a boot sector
10/11/2017 9:24:46 AM • Western Digital... • Answered on Oct 11, 2017
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Western digital 2tb my passport keeps flashing; not detected

Remove the drive from the external case it is in and connect directly to your computer - see if the bios recognizes it. If so, the OS will do so also and you can access it. Also means the electronics of the external case are no good. If not recognized in other machine, the hard drive has gone to hard drive heaven and needs to be replaced.
9/9/2017 1:29:49 AM • Western Digital... • Answered on Sep 09, 2017
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