Hi Kim,If you are unable to access the setup page of the router because you have lost or forgotten the username / password combination of the router, you will not be able to do so without setting the device to the factory condition. This means that any special settings that have been set will be lost. Before explaining the simple procedure to perform the reset - you may want to try accessing the setup page with the factory defaults:Point or click your browser to http://192.168.1.1
. If you haven't changed the default, this should bring you to the setup page. Otherwise, input the router address (if known). At the promt for the username and password, enter "admin" for both (no quotes) and click on the "Login" button. If you are not allowed into the router setup or do not know the setup page address folow these steps:Note: Prior to connecting the router, be sure to power off your computer, DSL/Cable modem, and the router. You should setup the router with a wired connection first before attempting to setup any wireless connection.Since your router has been previously configured, you should start from scratch by disconnecting all cables - except for the power cord. Then, reset the router by holding in the reset button at the back of the router for 10 seconds while it is plugged in and powered ON
. Allow the router to sit undisturbed for a minute and then disconnect the power cord from the router. The router is now in the factory state and can be configured as described below:Step 1 Connect one end of a network cable to the WAN port of the router and connect the other end of the cable to the DSL/Cable modem.Step 2 With another network cable, connect one end of the cable to your computer's network card and connect the other end to one of the LAN (Ethernet) ports of the router.Step 3 Power on the DSL/Cable modem and wait for the lights on the modem to settle down.Step 4 Power on the router by connecting one end of the supplied power adapter to the power jack of the router and connecting the other end to an electrical outlet.Step 5 Power on your computer. Step 6 Make sure the WAN, WLAN, and the LAN port that the computer is connected to are lit. If not try the above steps again.Follow the configuration as described in the manual linked here
.I hope this helps & good luck!