20 Most Recent HP Laserjet M2727nf Multifunction Printer - Page 9 Questions & Answers

Hello,

This sounds like a Scanner/Flatbed Problem. "The printer report a Scanner Error 5" This series of printers have a known problem with this component. The scanner is failing to initialize itself. The scanner does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

Hello,

This sounds like a classic Formatter Problem. This series of printers have a known problem with this component. The Formatter Hangs or Freezes the printer. The Formatter and scanner do need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

Hello,

This sounds like a Formatter Problem. This series of printers have a known problem with this component. The Formatter Hangs or Freezes the printer. The Formatter and scanner do need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

Hello,

This sounds like a Formatter Problem. This series of printers have a known problem with this component. The Formatter does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

Hello,

This sounds like a Scanner/Flatbed Problem. This series of printers have a known problem with this component. The scanner is failing to initialize itself. The scanner does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.

M2727INFORMATION

Cheers!!

The Scanner needs to be replaced.
This printer is under HP Warranty until Mar 23, 2011
Contact Hewlett Packard for Warranty repair.
2 parts need to be replaced at the same time (Scanner & Formatter)

Expiration: 2011-03-23
CC370-60001 1 Formatter - LJ M2727 model CB532-67905 1 SSA PKG FGI ASSY (scanner flatbed assembly)

HPM2727mfp - Printer Freezes or Randomly Restarts

The popular school of though is that the Formatter (CC370-60001) board causes the printer "to Freeze","Hang"or "Restart". I have repaired many of these printers, for this very problem by replacing this board. It may be possible to "bake" the board in an oven. The solder joints on these boards being the most likely cause. I do not recommend the easy bake oven repair.

It may be possible to have this printer repaired under an HP Extended Warranty Thru Mar 23, 2010

Please contact your local Hewlett Packard Repair Center.

HPPARTNERLOCATOR

I hope this has been of assistance.

HPM2727mfp - Scanner Error 5 - Scanner Error 8

These errors indicate a problem with the flatbed scanner assembly. The flatbed is no longer able to initialize or find home position. The scanner may move back and forth continually and the light flicker at a high rate of speed. The flatbed scanner will need to be serviced/changed. The part required is CB532-67905

M2727SCANNER

Please contact your local Hewlett Packard Repair Center.

HPPARTNERLOCATOR

I hope this has been of assistance.

HPM2727mfp - Printer Freezes or Randomly Restarts

The popular school of though is that the Formatter (CC370-60001) board causes the printer "to Freeze","Hang"or "Restart". I have repaired many of these printers, for this very problem by replacing this board. It may be possible to "bake" the board in an oven. The solder joints on these boards being the most likely cause. I do not recommend the easy bake oven repair.

It may be possible to have this printer repaired under an HP Extended Warranty Thru Mar 23, 2010

Please contact your local Hewlett Packard Repair Center.

HPPARTNERLOCATOR

I hope this has been of assistance.

Thanks for the vote!!

If the printer is plugged into a surge protector, unplug it and plug it directly into the wall outlet.

HPM2727mfp - Printer Freezes or Randomly Restarts

The popular school of though is that the Formatter (CC370-60001) board causes the printer "to Freeze","Hang"or "Restart". I have repaired many of these printers, for this very problem by replacing this board. It may be possible to "bake" the board in an oven. The solder joints on these boards being the most likely cause. I do not recommend the easy bake oven repair.

Please contact your local Hewlett Packard Repair Center.

I hope this has been of assistance.

HPPARTNERLOCATOR

Hi

These printers, along with a few other from the same era had poor solder on the formatter, and also many had scanner issues. HP has extended the warranty to the original owner to March this year.

please try HP Technical support at www.hp.com you will need a case number, and they will refer you to a local service depot for the repair. It should be no cost to you.

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3377075&lang=en&cc=us&submit=Go%20?»

Select the active chat on the right side of the page and they will walk you through some basic troubleshooting.

You will need the serial number and model number, please have it ready.

Lift the copy bed cover and locate the **** glass (it is about 1" wide and sits on the left of the large glass)

Use a microfiber cloth, and a bit of water, and remove the debris from this **** glass. Make sure it is clean, then clean the white bar on the underside of the top cover (It will sit on that **** glass)
take a blank piece of paper and copy it through the feeder, if you have lines on the page that prints, you need to look harder for a spec on that glass. a small dot will create a line on any document fed through the feeder. A dot on the large glass will print only the dot as the paper is not moving over it.

Hello walter727, could you find a solution to your problem? I have the exact same machine over ISDN in Switzerland. My ISDN line had some changes and the fax won't pick up calls anymore.

The problem is with the formatter board, it is a cold solder joint/connection. What you need to do is remove said board, unsolder the battery that is on the board...now hold on for this one, you have to put in in your oven @ 380 degrees for about 8 - 10 minutes face down on a cookie sheet on a piece of tin foil. Believe it or not it worked for me and i have also fixed several HP LJ2015's the same way. Good luck

make sure the paper size is set correctly.......