20 Most Recent HP COLOR LASERJET CP 3505 N PRINTER Questions & Answers


HP COLOR... | Answered on Oct 24, 2020

try cleaning the gold contacts on the printer and the cartridge.

HP COLOR... | Answered on Sep 19, 2018

Hi Benzahra Adel,

Based on your description, it sounds like your Color Laserjet CP3505 is experiencing a scanner failure. I would suggest taking a look at the following thread I found as the recommended solutions may help you:
Error message 51 23 51 22

I hope this helps. If the issue persists, I suggest calling us. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck!
I work on behalf of HP.

HP COLOR... | Answered on Jul 06, 2015

One of the cartridges may not be seated correctly. Open the door and remove all the cartridges. Close the door and power the printer on. Then, replace each toner one at a time, closing the door in between each one. This should allow you to determine which toner is not seated correctly. Remove and reseat that cartridge. Clear any foreign debris from the area. You may have to replace that cartridge in the event it is defective.

HP COLOR... | Answered on Mar 08, 2015

49.xxxxxx errors can be caused by various things. 1st thing to do is clear the print queue. A corrupt print job in the queue will give you the error. Disconnect the network cable and power cycle the printer.
Could be a firmware problem. Upgrade the firmware. Could be bad memory. Might be bad formatter board.
Try powering off the printer and rebooting the computer. Power up the printer, if no 49 error, you should be good to go.

HP COLOR... | Answered on Feb 19, 2015

first point is printer is not ready to connect to wireless.
but if you want to have to connect the printer to the USB port wireless Ruter

HP COLOR... | Answered on Jul 15, 2014

Have you tried the "Create Cleaning Page"? The HP Color LaserJet CP3505 Series Printers - User Guide is available here...

HP COLOR... | Answered on Jun 28, 2014

Dirty mirrors will gives you dull color images..It seems color combination faulty..
chk original cartridges installed? or refilled cartridges?
Take supply status page..
chk colors..If color is dull(light) clean laser scanner assembly mirrors.
Do the color calibration..
chk drivers.,
Print from other file..

HP COLOR... | Answered on May 28, 2014

I have worked/ serviced similar Laserjet Color Printer with same issue.
Actually, prints with faded colors or different colors are due the the dust/ toner dust accumulated on the optics (mirrors and lenses) inside the printer, which refect the laser beams to form prints. For instance, red color is formed by a mix of yellow and magenta toners. The color is replaced by yellow due the the partial or complete blocking of the image laser beam for
magenta as the mirrors which reflect laser beam get covered with dust and toner (which partially blocks the laser beams). Hence the image is not produced properly. This needs professional hands for servicing and cleaning of the optics inside the printer. Note that first magenta goes off, followed by yellow, then cyan and lastly black. This is due to the mirrors placement inside the printer. Magenta is the last one facing upwards at 45 degrees angle and gets most of the dust and goes off first.

Rest assure that the printer requires ONLY CLEANING OF THE MIRRORS, which are inside the printer. So, it is advised that you get the printer serviced by any printer repair/ service professional. (Please note that the mirrors, lenses and scanner assembly inside such printers is extremely complex and can get damaged very easily especially the mirrors).

Hope it would help. If you need any clarification, let me know
Good Luck!

HP COLOR... | Answered on May 09, 2014

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