20 Most Recent HP Photosmart C5280 Printer - Page 2 Questions & Answers

These types of severe HP 74 black or HP 75 color ink cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the respective HP 74 black or HP 75 color cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure. I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test, refer to video so you understand how to read the print out). You may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information. CONTACT CLEANING / SERVICE TEST DIAGNOSTICS: A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B. Print Self Test Page: 1. Press and hold the CANCEL button. 2. Press the COLOR COPY button. Release both buttons. 3. The self test page should print. The printed pattern will verify printer is generally functional --- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue. C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536 1. Load Letter/A4-size paper into paper feed tray. 2. If any lights are blinking, first press Cancel to attempt to clear. 3. Press and HOLD the Cancel button, press Ok button once. 4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed. 5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed. 6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed. 7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count. 8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report..... NOTE: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged. ERROR BYPASS OPTION (TEMPORARY ONLY): NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced. ------------------------ *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active electrical state of both cartridges. For additional printer diagnostics information please visit: http://inkjet411.com/?page_id=1813 NOTE: If you are interested in the top 'refill friendly inkjet printer models', our suggested list is posted on-line and our internal labs have verified there are no issues (with ink compatibility or color output/richness) with all of these models: http://inkjet411.com/?page_id=3585 --- CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested! HP 74/75 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=WqnHRFpbo0w --- If you ever need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty and free shipping over $20 (products available to US residents only). HP 74 Cartridges: https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2074 HP 75 Cartridges: https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2075 --- For any additional questions please contact us directly: [email protected] -Thank you

You must replace both with new GENUINE HP ink cartridges at the same time or alignment will fail.

This is how HP makes their money.

glossy side face down in the paper tray.

This software from HP was created to help with printing from the web.

have you checked optical sensors ?, have you checked that all the actuator arms and flags for the optical sensors are intact and free of obstruction , i suggest using a blower to remove dust than a vacuum where possible , you will mostly have to dismantle the printer to accomplish said task with sensors etc. firstly before you venture forth and waste time ( it's a valuable resource) check the strobe sensor on left side within the printer and the enchoder strip both are made of a type of mylar material, should solve the issue

Regarding your recent inquiry about the HP Photosmart C5280 printer which uses HP 74 & HP 75 cartridges, and error message ("Refer to Device Documentation") and inability to print, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside one of the cartridges (please note is very rare for both ink cartridges to electrically fail at the same time....activate diagnostics below to confirm which cartridge is causing the error condition)....or refer to the Inkjet411 website and select you printer model (...the Inkjet411 site is primarily a self-service sitelet which provides over 85 technical videos and do-it-yourself printer remedies and corrections): http://inkjet411.com/ An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do!) occur with brand new ink cartridges and normally occur over time due to natural degradation of the internal micro-electronics.* To help identify the root cause, and to confirm which of the two ink cartridges is causing the failure condition, please run the 'Tap 41' cartridge's electrical diagnostic test below (refer to PROCEDURE C.) NOTE 1: Your Photosmart printer model must have two (2) good ink cartridges installed to operate/print (unlike all HP Deskjet printer models which may operate using only one (1) ink cartridge). IMPORTANT: First verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can (and frequently do) occur due to prolonged internal corrosion of cartridge micro-circuits, etc. NOTE 2: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information. CONTACT CLEANING / SERVICE TEST DIAGNOSTICS: A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B. Print Self Test Page: 1. Press and hold the CANCEL button. 2. Press the COLOR COPY button. Release both buttons. 3. The self test page should print. The printed pattern will verify printer is generally functional --- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue. C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536 1. Load Letter/A4-size paper into paper feed tray. 2. If any lights are blinking, first press Cancel to attempt to clear. 3. Press and HOLD the Cancel button, press Ok button once. 4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed. 5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed. 6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed. 7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count. 8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report..... NOTE: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged. ERROR BYPASS OPTION (TEMPORARY ONLY): NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced. ------------------------ * The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active electrical state of both cartridges. For additional HP printer diagnostics information please visit: http://inkjet411.com/?page_id=1813 Please let us know if you have any additional questions regarding procedures outlined above and/or questions relating to the provided technical information. If you are interested in the top 'refill friendly inkjet printer models', our suggested list is posted on-line and our Inkjet411 internal labs have verified there are no issues (in ink compatibility or color output) with all of these models: http://inkjet411.com/?page_id=3585 --- INK CARTRIDGE REFILL SERVICES: Costco USA (464+ stores): http://www.costcoinkjetrefill.com Costco Canada (62+ stores, more coming soon): http://www.ca.costcoinkjetrefill.com Costco United Kingdom (7 stores):http://uk.costcoinkjetrefill.com/ Costco Mexico (35+ stores): http://es.costcoinkjetrefill.com/ Fry's Electronics (34 stores): http://www.frys.com/ads/page195 Best Buy Canada (13 stores): www.geeksquad.ca/inkrefill/ 10 Major Universities in USA & Canada Ink Cartridge Refill Store Map Locator: http://www.go2ris.com/ Alternatively, if you need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty and free shipping over $20 (products available to US residents only). --- For any additional questions please contact us directly: [email protected] -Thank you Inkjet411 Team Member

We suggest you contact 'Parts Here' as they provide most parts for the C5280 printer, including carriage assembly parts, along with the C5280 service manual: http://www.partshere.com/models/hpprinters.asp?printer=Q8330A C5280 CONTACT CLEANING / SERVICE TEST DIAGNOSTICS: A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding - refer to Inkjet411's support page: http://inkjet411.com/?page_id=1519 B. Print Self Test Page: 1. Press and hold the CANCEL button. 2. Press the COLOR COPY button. Release both buttons. 3. The self test page should print. The printed pattern will verify printer is generally functional --- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue. C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536 1. Load Letter/A4-size paper into paper feed tray. 2. If any lights are blinking, first press Cancel to attempt to clear. 3. Press and HOLD the Cancel button, press Ok button once. 4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed. 5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed. 6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed. 7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count. 8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report..... --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged. NOTE: If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only). For any additional questions please contact us directly: [email protected] -Thank you

There is a Yutube video on this procedure. HP 5280 RESET

If you are feeding it through like you would with normal weight paper than you are always going to get this. Most printers have a secondary feed point for heavy stock paper. Usually in the back.

check for a paper sensor that is stuck, sensor that is dirty, or the motherbord has a issue in which case its cheaper to buy a new one

Likely you have something like 100 copies set in the driver, so when you tell your program 10, that gets multiplied. Many manufacturers don't update printer drivers, but the old one may work for you, or Microsoft may include one in the Windows install.

If you already followed these instructions, the last thing to do is to service the printer. I don't know of any self-fix options for this printer. It's worth validating that you've already completed these steps as described. Carriage Jam or Carriage Blocked Message Displays on the All in One