20 Most Recent Brother DCP-9040CN Laser Printer Questions & Answers

The slides you are moving are for the drum units, you could try using canned air to blow in the same area that the sliders slide across, if that doesn't help you may need a new drum unit..

Brother... | Answered on May 16, 2019

might be your laser unit is faulty

Brother... | Answered on Dec 09, 2014

If no paper or label has been found after thoroughly following the troubleshooting steps, it is most likely a mechanical problem. In my case, it was the solonoid. I phoned Brother customer support and they referred me to my local authorized Brother repair shop who replaced the solonoid in less than 24 hours for $98.

Brother... | Answered on Feb 01, 2012

Hi Camru,

Can you tell me the exact model of Cyan toner you are using as there are two for this model a high and a low capacity one, and I also would like to know if you are using original brother branded toners or refill or aftermarket/non brother/"for use in toners". If you are using after market toners then the toner itself is probally faulty, these machines dont just sence new powder they look for a new chip to tell machine it has had its toner replaced, then the chip is blown so it cant reset the machine again, refillers have to put in a new chiop and powder if the chip they use fails then it doesn'r reset the machine, exactly like your problem.

If your are using brother branded original not refilled toners then we could have other issues so please then try the following. Please ensure the contacts on the drum and coresponding ones on the front door are clean. Gently tiny wipe metal wire contacts with a lint free cloth or a cotton bud with metho/alcohol, dont bend them they are delicate, see pic at end for location

Please also try to reset the toner manually, do this by openning front door and pressing clear/back button, a menu will appear, we want to select C-TNR-S or C-TNR-H depending on if you are using Cyan/TonerStandard or Cyan/Toner/High Capacity, so use arrows to go to correct one then press ok to select it, then a new menu appears, we want to select 1 asnd ok to reset, then it should just go back to cover open.

Also you could let me know what code comes up if you press menu * 2 8 6 and 4 real quick!!, if you do fast enough its tricky but then you should see maintence in display and it will beep, then select 82, and it will show eroor ?? let me know the code...also try to do a 80 it will print out a code sheet that I would normally read to identify problem, and finally in maintence mode select 99 to perform reset, you machine should go back to normal and out of service mode.

Hope this helps, or if required give me more detailed info and we will dig deeper.



Contact locations10_17_2011_2_10_25_am.jpgn

Brother... | Answered on Oct 17, 2011

Hi audreyoa.

maybe some one by accident have set the printer to print in greyscale (without colour).
(maybe this solution can help you: http://www.fixya.com/support/t6370207-set_printer )

Brother... | Answered on Oct 12, 2011


Brother... | Answered on Jan 15, 2011

your yellow toner cartridge is not properly installed.Pull out the drum unit, take out the toner cartridge and put it back into the drum unit again

Brother... | Answered on Dec 15, 2010

You may encounter a paper jam while working with your Brother printer. You need to be cautious while feeding the paper to your printer. Paper jams are often obvious, but you might come across a situation when you do not get any indication that the paper has jammed up the printer. In such cases, you need to open your printer and visually inspect it to search for the jammed paper. If the rollers of your printer are leaving marks on the printouts, then there is a need to clean them. Using chemical cleaners such as benzine, thinner, or alcohol to clean the rollers might prove hazardous to your printer.
Get more information and help for Brother Carriage Jam .

Brother... | Answered on Nov 29, 2010

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