Hi maliksmalls,
I would attempt a Repair/Recovery, which will
restore your device to factory settings as well as update the firmware and improve
functionality of your player.
You can find a lot of valuable information on the Philips
Support Site:
http://ow.ly/6j8hW After performing the Repair, allow your player to charge for several hours and be sure to practice a regular charging routine. If you have any additional questions, you can
chat at the above link or you can reach Consumer Care at 1-888-744-5477.
Hope this helps! If so, let me know by rating this solution. Thanks!
REPAIR INSTRUCTIONS:Use a pen tip or other sharp object to insert the
RESET hole
gently on the side of the player and connect it again to
your PC.
If it is still not recognized, your player may be at fault. Try the Philips Device Manager
software.
NOTE: Contents will be removed by using the repair function.
1. Install the Philips Device Manager and run it with your player connected to your
PC. You can download it under the
Software & drivers section.
2. Click the Repair tab in the Device
Manager,
press and hold the corresponding recovery key on the player when connecting it to your PC.
3. Follow the PC screen to recover your player.
You can find the recovery key on your player from the below table: