20 Most Recent Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive Questions & Answers

If the drive is brand new, then it is likely that it needs to be formatted. If it is an old drive you have used before, then it is highly likely that the drive has failed. I suggest you format the drive and see if that helps.

Western Digital... | Answered on Dec 08, 2017

Good day, this video will guide you and teach on how to fix your problem with WD 50GB. Have a nice day!

Western Digital... | Answered on May 14, 2015

Good day, this video tutorial will help you to recognize your WD 500GB. Just follow instruction and your problem will gonna fix.

Western Digital... | Answered on May 14, 2015

1. Ignore the message.


2. (Recommended) Copy your data from that device to some other storage device, and then format your external device. Then move all your data back on the newly formatted device.

Please Rate if you find the above info useful.

Western Digital... | Answered on Apr 28, 2015

The drive is likely failing; Windows is unable to located a boot record for the drive and therefore it wants to format it in order to continue; trying it on a 2nd pc confirms this.
It may be possible to use a utility such as Data Doctor's Data Recovery to recover the data but it's going to cost some $$.
You can check out the utility at http://www.software.com/view/8432/0/data-doctor-windows-data-recovery-software
I've used this in the past to recover data from drives that were overwritten; and to undelete files that were lost when someone accidently deleted a user's windows profile.
Hope this helps! good luck!

Western Digital... | Answered on Apr 15, 2015


Not sure if you still can recover your files. There are some good recover programs around, but not that many good ones for free. Some programs you can use to see what you can recover, and then you can retrieve 5 files or so and for more you have to pay.
Anyway when not to many files are already encrypted, you should be able to retrieve some or most files. Be aware you should not write one bit to the drive, till you really got back what you need.

Check out these sites, and see if you can get a program that helps enough. If not, you always can buy.
Memory Card Photo Recovery Software for Mac Card Rescu

Wondershare Software Official Website Multimedia Utility Mobile with a free trail
Need File Recovery or Hard Drive Data Recovery software


Western Digital... | Answered on Mar 10, 2015

Use this data recovery program: http://www.asoftech.com/adr/
You can find it in magazines or on a internet...
It is a simple, fast program which thorough scan the computer, which allows you to recover lost files
Do not use the machines to take more photos before you have recovered or is likely to override the old and losing it all ....
The program can also use it to retrieve other types of files such as music and video.

Western Digital... | Answered on Nov 06, 2014

Code 43 is almost ALWAYS a driver problem, not necessarily an external driver, it could even be one of Windows' own. There is a well-written (in my opinion) page at http://pcsupport.about.com/od/errorc/a/code-43-error.htm which discusses the error and how to fix it in simple, step-by-step fashion.

Code 43 errors can be frustrating and time consuming to troubleshoot, but take you time, work it step by step, and best of luck to you.

Western Digital... | Answered on Jun 09, 2014

I suggest that you use Darik's Boot and Nuke ("DBAN")application to completely Esare the Hard Drive. It is a freeware application.

Darik's Boot and Nuke ("DBAN") is a self-contained boot disk that securely wipes the hard disks of most computers. DBAN will automatically and completely delete the contents of any hard disk that it can detect, which makes it an appropriate utility for bulk or emergency data destruction.

For detail visit:


Good Luck!!!!!!!!!!!!!!!!

Western Digital... | Answered on Apr 23, 2014

Have you set the "Ownership" or "File Permission" of your portable hard drive? Most of the time, this approach should work for you.

You might also need to tweak your registry. Link below will allow you to Enable Read-Write access to your USB storage devices.

Download and import this registry file, then restart your computer for it to take effect.

Western Digital... | Answered on Mar 21, 2014

I'm pretty sure that your problem isn't in the sticks...If that was your question. google 'HP USB Format' They put out a nifty little tool that works on most USB flash drives.

Western Digital... | Answered on Mar 21, 2014

open My computer
do you see a drive othe than the c drive and cd rom?

Western Digital... | Answered on May 14, 2013

The windows and mac operational systems are completely different. When you hooked it to the mac machine it reconfigured the hardware to work on the new system, now that you switced it back to windows there is a compatability issue leaving reformat as the only solution. To try and recover files you will need a tower computer, if this fails, the computer repair shop is your only hope since they have additional tools that can extract the files.

Western Digital... | Answered on Jan 04, 2013


Hi, Yesterday I get into similar problem of having my USB Drive ( WD passport Elite 320gb ) not being detected by my PC and as soon as I connect to it, Initio Combo device class drivers gets loaded and Drive do not show up in the device list...!!
I tried several options.1. Freezed my hard drive for 12 hrs in the freezer. It did not help me today.2. I have opened the USB drive shell ( becareful, I have damaged it.. see the instructions before you try t ). You can find the 2.5' HDD inside and there will be SATA to USB bridge adapter. I was having doubt on this bridge unit as I read through several blogs.3. luckily I have a unused 2.5' Laptop HDD. So I have removed this bridge unit carefully and tried to connect to my HDD. If the bridge is good, my HDD must be detected right away..But it is the same problem.. It did not work.. Hence I have confirmed that it is the bridge problem..
4. I bought a Rs. 250/- ( 5$ ) 2.5 SATA casing that is available in the market to use the 2.5' SATA HDD through USB. ( actually I do not know where I can buy only the bridge..hence bought the entire unit..which is still cheaper )
5. From the new unit, I have the USB to SATA bridge, which I have connected to my WD HDD SATA USB hard drive... Bingo.........It is detected by OS and I have started copying my important data immediately...
6. This Unit comes with a casing ..hence you may continue using this case... But some units may not fit well..still the bridge is usable..!!

I GOT all my data..with just Rs.250/- ( $5 ) ..I am happy to try this on my own..!!

Good luck with your drive..!!

Western Digital... | Answered on Sep 17, 2012

If the new one have 1.5A it's ok. Only voltage must be the same and amperage equal or higher.

Western Digital... | Answered on Dec 26, 2011


Welcome to Fixya. Please follow the steps below

Western Digital... | Answered on Dec 17, 2011

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