20 Most Recent Ricoh Caplio R7 Digital Camera Questions & Answers

If it is on the sensor, you are stuck with it - just remove it in PP

Ricoh Caplio R7... | Answered on May 28, 2020

Camera requires servicing, which may not be financially viable. If this is the case, replace the camera.

Ricoh Caplio R7... | Answered on Jul 15, 2016

Sorry can't help ,I contacted Ricoh and they were less than useful, so I gave up scrapped the camera ,got a new one which wasn't a Ricoh as the people who took them over have forgotten how to build cameras well.
Sorry again but good luck.

Ricoh Caplio R7... | Answered on Jun 10, 2014

The two little holes to the left of the power button (top of the camera) is the microphone. Manual page 14.
I can't find any connector to use an external microphone.

Ricoh Caplio R7... | Answered on Jan 04, 2014

I actually would have to have a little more detail to know how to help you more. However the first thing I would suggest would be to be sure your have a fully charged battery in your camera, then reset the camera to factory default settings.

Ricoh Caplio R7... | Answered on Nov 05, 2013

In most P&S, the program mode is the best to play with, you'll find lots of settings to play with, do an online crash course on which means what, and go ahead and shoot. :)

Ricoh Caplio R7... | Answered on Oct 18, 2013

Are you sure the camera quality is not supposed to be like that? Have you gone through any of the settings on the camera or try setting the picture quality to auto?

Ricoh Caplio R7... | Answered on Oct 16, 2013

It could be that you've used the SD card in a PC/Card reader etc? I've had a similar problem in the past, but so long as I reformat the card every time it's been in my PC, it seems to be ok. However, it also seemed to be more the case with cards that had been used very frequently, so if you say you've tried a few cards, I could be wrong - but might suggest giving the re-formatting thing a try anyway to see if that helps.

Ricoh Caplio R7... | Answered on Nov 03, 2011

Even is underwarranty; if yes, befote to make something, just take your camera and go to Technical Service. This error code or something like that is NOT a firmware problem. It is a shame that Ricoh service advices an update to somebody with such an error. It is the "objetive"... the lens system.

This is the procedure from some owners... since i did not want to pay that money i gave it a try myself. I de-assembled the camera (6 little screws in the chassis). It is kind of hard to take the 2 parts of the chassis apart afterwards. The turnwheel on top seems to stuck. Press down the trigger and push the 2 parts apart. It works. Then you will find another 5 or 6 screws around the lens system. Take it out. Move the objective manually. Push the On botton until you hear the lens motors working (there are some sensors inside the objective. they monitor the lens position). Play around, putting the objective back inside and out until it moves automatically, turning the little black wheel on the side manually if it doesent, ...etc.

Soon you will see that the objective moves in and out again, as before, no error code will appear anymore. Put the parts together again (5 minutes as max) Your cam is working again.

Keep in mind that this error code means there is a problem with the Lens Assembly, maybe it has been forced due to accident or too much sand or dirt is clogging it up. You need to re-calibrate the focus, you may have been very lucky and got it right.

The links below give additional step by step DIY instructions on troubleshooting and attempting to fix this problem. In this sample, a "Canon" camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.

Check this links for additional details that could find in this article link: fixing-lens-error-on-digital-camera.html

Additionally, here is a video of the normal power up sequence of the camera and there other moethods:
1. Here is the first alternate method
2. Here is the second alternate method

Hope helps, k
eep us updated.

Ricoh Caplio R7... | Answered on Jul 16, 2011

Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Ricoh Caplio R7... | Answered on May 30, 2011

Possible error in the processor on the main board within the camera. remove the battery, memory card and tap to see if there is any dirt or sand within the camera. Now reset the battery and switch on as you tap the camera with the lens hood on your palm. if this wont reset the camera needs to be opened up to check within for failure of circuit or a possible mechanical jamming of the lens drive.

Ricoh Caplio R7... | Answered on Mar 26, 2011

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Ricoh Caplio R7... | Answered on Jan 20, 2011

That is not actually a SIM card. It is a memory card. You have to take it off from the camera and then look for a small switch on the side. You have to move it the other way around to unlock the memory card.
Let me know how that goes.
Good luck!

Ricoh Caplio R7... | Answered on Jan 02, 2011

Try checking hardware or hardboot it.

Ricoh Caplio R7... | Answered on Dec 09, 2010

If by "the shutter" you mean the lens cover then you have a lens fault. If you actually mean the shutter, then this assembly is inside the camera and is not user serviceable in any way.

Assuming that you really meant the lens cover then your camera almost certainly has a lens error. This is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the Ricoh service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-


Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you.

Ricoh Caplio R7... | Answered on Sep 30, 2010

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