This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should check the line.
Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.
If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.
It's also important to adjust the compatibility mode, to do this, follow the steps below:
- Press Menu.
- Press the up or down arrow key to select Fax.
- Press OK.
- Press the up or down arrow key to select Miscellaneous.
- Press OK.
- Press the up or down arrow key to select Compatibility.
- Press the left or right arrow key to select Basic (for VoIP).
- Press OK.
- Press Stop/Exit.
If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.
If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue.
(use this form to contact Brother)
I wish you good luck.
Thanks for using
FixYa.
