20 Most Recent Nortel Norstar 16-Line PBX Speakerphone - Page 4 Questions & Answers

THe older norstar systems you had to go into programming to change time and on the newer systems press feature * time on your phone and follow the prompts. On the older systems go in to programming press feature ** 266344 (config) then pswd 23646 (admin) on your key pad this gets you into programming press next until you get to change time. You need an overlay which can with your phone system manual. If need more info please ask agian hope this helps.

I think the best thing I can do is give you the link to the user guides so that you can pick the one most suited to your application, as Call Pilot has many facets ... Good Luck

http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=8165&viewOptSelect=3|1

It's the same but the password is 10020000.(4 digit)

To reset the password on your mailbox: press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

If you don't have a 7310 or greater phone, then you need to get one. I would imagine you can buy one for under $100.

Carl

Changing the time on a Norstar system must be done using a display phone. Using a M7310 or T7316 the right 2 buttons under the display are "NEXT" and "SHOW" respectively.

1.- To enter programming mode press "FEATURE" and "* * 2 6 6 3 4 4"
2.- Enter password (default = 266344) - display should read "Terminals & Sets"
3.- Press "NEXT"(bottom right arrow) 5 times - display should read "Time and Date"
4.- Press "SHOW" (top right arrow)- display should read "Hour:___"
5.- Press softkey "CHANGE"
6.- Enter hour - display should read "AM OK or Change"
7.- Select AM or PM
8.- Press "NEXT"(bottom right arrow) - display should read "Minutes:___"
9.- Press softkey "CHANGE"
10.- Enter minutes
11.- Press "NEXT"(bottom right arrow) - display should read "Year:___" 12.- Press softkey "CHANGE"
13.- Enter year
14.- Press "NEXT"(bottom right arrow) - display should read "Month:___"
15.- Press softkey "CHANGE"
16.- Enter month
17.- Press "NEXT" (bottom right arrow)- display should read "Day:___" 18.- Press softkey "CHANGE"
19.- Enter day
20.- Press "NEXT" (bottom right arrow)
21.- Press the Rls key

Power supplies come with the main chassis. You may need to have the chassis replaced. are you sure it is receiving power ok? You can replace the cards and the flash card into the new chassis and restore programming.

Press "Feature **ADMIN", go to NAMES, Then go to Sets, and from their its just like texting

Feature *1, Press the desired key, dial the #

Do Feature **ADMIN, Then go to Time And Date, and enter the time, here is a video on how to do this

Unplug all but one phone (at a time that you wont have incoming calls), Do either Featue **ADMIN (**26464) set the time, then plug in the remaining phones

Right beside the 'Rls" button it's Gey and longer than the red Rls

Are you using a PRI, or POTS lines?

Probably pots lines, as this is a common occurance when forwarding out over pots lines.

Basically you are doing an unsupervised conference call when you forward to cell.

To prove the lines in the office are the problem, set up a conference call. If the 2 remote people can not hear each other the same as you describe in your forwarding, then it is the POTS lines.

The problem is, no one is going to be able to do anything about it. If this is an important feature, then you may want to look at a new system that can have different line types and then this isnt a problem.

check the privacy or secrecy button is not stuck

You dont have the EXT of mailbox 222 assigned to ext 222. Go under F983 press mbox press chg press 222 press ok press next it was say EXT: see what ext is assigned to put in 222 press change enter 222.
If it tell you that 222 is already assigned you have to find the mail box it is assigned to. Usually involves checking every Mbox starting with 221

Hope this helps.

You need to use a phone model with more buttons...try a T7316 or M7310 or larger.

Changing a mailbox from a subscriber mailbox to an information mailbox would require you to delete one in favor of the other but, if you want to temporarily disable the message taking ability you could login to the mailbox, press the admin key, press the greeting key, press the choose key, select alternate greeting, when you choose your alternate greeting mailbox youll be asked if your mailbox should accept messages press the chng key to toggle from yes to no. dont forget to record a alternate greeting for the mailbox.

hope that helps