Sirius Satellite Radio Receiver - Page 2 - Answered Questions & Fixed issues

I have the exact same issue on my 08 Ram 1500. It even shows the same channel 184. Of course, it's warranty just expired at 39000 miles. I took it to the dealer anyway, and to quote the service tech "it points to the satellite module". Key word is points. A new module (the receiver) is $313 plus the $79 labor fee. WhenI asked if the new module did not fix the problem, if I would get a refund on the $313, he just kind of looked at me and eventually said no. I am looking for other solutions....

I hope this post finds everyone well who is having difficulties with Sirius Radio's trouble shooting advice to reactivate service. I tried to reactivated my service and had experienced all the problems that everyone has had on these forums. This is what works. It took me a lot of phone calls and I want to get the word out to everyone (regardless of Make, Model or Year of Vehicle)

First, a soft reboot does nothing and there is no such things as 'reseting' the electric system in your car. Second, there is no such thing as a 'hard' reboot to your sirius radio. All a soft reboot will get you is cold legs when you have to hold your car door open for 30 seconds in the middle of winter. All a hard reboot will do is cost you a lot of hard earned money at the dealership. Best case scenario is that your dealer replaces your entire radio and charges you $500+.

WHAT YOU NEED TO DO: Call Sirius Customer Service and ask for Technical Support. Explain to them you are having difficulty obtaining an activation signal. The technical support technician did the following (and it was the most intelligent thing I heard from Sirius)

1. Go turn on your Sirius Radio and tune to Channel 184.

2. The technician put a "dummy" ESN in on my account, refreshed and then re-entered my original ESN back into my account and then re-sent the activation signal. **NOTE** Make sure you write down your original ESN number before you ask to have them do step #2....there is no way for them to recover your original ESN if they put in the 'dummy' ESN and refresh.

3. Within 10 seconds of putting doing step #2, my Sirius Radio said, "Updating Channels" and worked great.

Takeaway from My Experience: I believe that once you let your Sirius Radio Service relapse and/or do not renew your subscription, a signal/frequency is sent to your radio to block service or reactivate your service. The problem must be an internal issue on Sirius where the only fix to stop this signal is to completely clear (or zero) out your original ESN, enter a dummy ESN, refresh and then re-enter your original ESN and then send the activation signal.

I hope this helps everyone.

I'm having same problem with XM radio in new 2011 Nissan Frontier. If the temp is above 32F in morning it acquires signal within a minute. If below, stays "loading" all the way to work (30 minutes) Come out later when warmer and functions normally. Could be antenna connection or cold throws tuner frequency off slightly. Interested in suggestions as Dealer will probably need guidance.

Yes, Sirius and XM have merged into one company. I have had Sirius for about 5 years, and it is fantastic....music with no commercials is outstanding. Programing is awesome. Go to Sirius.com and check out more details.

Have you tried mounting the antenna in multiple locations, facing different directions? Not sure how far away from the base of the unit you are able to mount it, or where you live in the country, but here are the general rules for mounting it for best reception:

If you live in the Northwest, you can mount the antenna facing east or northeast; in the Southwest, mount it facing north or northeast; in the Southeast, mount it facing north or northwest; in the Northeast, mount it facing west or northwest; in the Midwest, mount the antenna directly on top of your roof.


If you have tried mounting it in different positions it is possible your actual hardware may be having a problem, or the signal is not properly synced with your hardware. The first thing to do would be to call Sirius customer support at 1-888-539-7474 and see if they can re-send the signal to your device. After trying that you still find you have issues it must be the hardware itself. Is it less than a year old? If so then you are still under warranty and can get a free replacement. If not you may want to look into replacing the unit.

Thanks so much, let me know if you have further questions by just replying here.

Tim

Hello,

I will advice you talk it to Sirius to help check the service antenna if it has broken, this is most likely the cause or better still if the Sirius star-mate st2 is still under warranty, you let them help replace it, because this is likely to be a panel problem if not service antenna problem.

Take care.

1st. use the signal strength meter found in the menu on the sirius streamer and then find the best position for your antenna, also fyi it depends where you are located in the us , i am in ks and my best direction is on the north side of my house. there may be interference from a strong station on an adjacent channel also .if you are using the fm broadcast feature of your streamer just try to use a frequency that doesn't have a signal on the next frequency to the one that you are using.

do what I did..call Sirius and tell them you want to cancel your subscription because your radio broke.They should send you a new one for no charge...it won't be same model of radio but at least they will replace it.The last thing they want is to lose a subscriber.also make sure you talk to an American operator.they outsource their operator business to some third world country.If you ask them,they will connect you to someone from USA. I hope this helped.I'm actually speaking from experience.theyve already sent me two replacemnt radios for no charge.Good luck

Push the aux button and move to sat1 or sat3 for full channel browsing.

search on ebay or idk what to tell srry noy much of help

maybe you should buy a new antenna or i would just go and buy a new one

IF you have a long rear window, and free of the rear window defogger lines, you can sometimes get by with the SAT antenna all the way to the back window INSIDE the car - if you have local satellite repeaters, it will work halfway decent; without local repeaters, it might be spotty.

if it's a sirius sat radio check the wire to the antenna, there could be a splice somewhere along the line(a new antenna is abot $35 dollars at Walmart)....if it's the jeep radio itself, it could be a fuse...the radio is blown or the antenna cable has a bad connection....

is that the only device that is blowing a fuse? if it is the only thing blowing your fuse you may need to replace the charger. check the fuse to make sure it is the correct size ( usually 10 amp). check the power adapter to make sure there are no loose connections or anything in the plug that doesn't belong there. unplug the radio from the adapter and plug the adapter in without the radio see if the fuse blows . if it blows replace the adapter. if it doesn't blow the fuse check the adapter to make sure it is the right one make sure the polarity is correct

You may have a defective satellite antenna or cable

If its like my ford ranger the dash is held together with small medal clips . start at the corner of the dash on the driver side and carefully pull the dash piece towards you. i've taken mine apart 3 times now and i find that the medal clips needed to be reshaped the third around make sure your vehicle is nice and warm or you will crack the plastic

did you try going into the menu and increasing the volume output

You could actually bury the antenna in the roof header if the roof is all fiberglass, as it won't block the signal as much as a metal roof will. You could leave a piece of sheet metal stuck to the magnet antenna, but I would bury it INSIDE the car with a chunk of metal under it. Should work pretty decet that way, especially if your city has terrestrial repeaters.

in the picture is the antenna jack the one attached to the rolled up cable?
does it look like this

if so radioshack or something similar sells that jack or a car audio shop

you could just strip the wires and wrap them round the terminals

or find someone that you know that knows how to use a soldering iron and solder it back together
or you can get an soldering iron and do it yourself they are not that expensive now and im sure the people in the shops will tell you how to use it
if not then look on google on how to use a soldering iron there will be millions of pages explaining how

They make a special antenna that mounts on the the mirror mount for the big rigs. You need a big antenna, as the regular one isn't going to work very well on a big rig. Many full service truck stop stores have the big rig antennas. Try that first. You might have better luck with XM than Sirius too,