20 Most Recent Jenn-Air 30 in. CCG2423 Gas Cooktop Questions & Answers

I've had the same problem for 2 years. Today I removed the four burner tops, the 15/16 inch bolt that holds the burners in place, took everything apart (simple connections underneath), completely cleaned and dried eveything. I also cleaned the 4 knobs and making sure the 4 swiches slide up and down freely then dried everything with a hairdryer. Is now works fine but if the problem comes back, I'll simply unplug the cooktop and light it manually. P.S. I stripped one of the large 5/16 inch bolt that had become weak and brittle. - Try using water or some liquid to loosen the bolts as necessary. Good luck, CHEERS!

Jenn-Air 30 in.... | Answered on Jan 03, 2014

the switch for the ignitor is stuck. might need to free the switch, of
> call the repair man.

Jenn-Air 30 in.... | Answered on Oct 23, 2013


From the JennAir website:

Ceramic glass (on some models)
IMPORTANT: Before cleaning, make sure all controls are off and the oven and cooktop are cool. Always follow label instructions on cleaning products. Soap, water and a soft cloth or sponge are suggested first unless otherwise noted.
Cleaning method:
Always wipe with a clean, wet cloth or sponge, and then thoroughly dry the ceramic glass to avoid streaking and staining.

Cooktop cleaning and protectant aids
Cooktop Cleaner Part No. 31464 is recommended for regular use to condition the cooktop to help avoid scratches, pitting and abrasions.
Cooktop Scraper Part No. WA906B is also recommended for stubborn soils.
NOTE: The Cooktop Scraper uses razor blades. Store razor blades out of the reach of children.
These items and other accessories can be purchased by calling the Jenn-Air Customer eXperience Center at: 1-800-536-6247.

Light to moderate soil
Paper towels or clean, damp sponge.
Sugary spills (jellies, candy, syrup)
Use the Cooktop Scraper.
  • Clean while the cooktop is still warm.
  • You may want to wear oven mitts while cleaning the cooktop.
Use the Cooktop Polishing Creme and a clean, damp paper towel.
  • Clean as soon as cooktop has cooled.
  • Rub creme into surface with a damp paper towel or soft cloth.
  • Continue rubbing until white film disappears.
Heavy soil, dark streaks, specks, and discoloration
Use the Cooktop Polishing Creme or a nonabrasive cleanser.
  • Rub product into soil with a damp paper towel or soft cloth.
  • Continue rubbing until white film disappears.
Burned-on soil
Use the Cooktop Cleaner and Cooktop Scraper.
  • Rub creme into soil with damp paper towel.
  • Hold scraper as flat as possible on surface and scrape.
  • Repeat for stubborn spots.
  • Polish entire cooktop with creme and paper towel.
Metal marks from aluminum and copper
Use the Cooktop Cleaner.
  • Clean as soon as cooktop has cooled.
  • Rub creme into surface with a damp paper towel or soft cloth.
  • Continue rubbing until white film disappears.
    NOTE: The marks will not totally disappear, but after many cleanings they will become less noticeable.
Tiny scratches and abrasions
Use the Cooktop Cleaner.
  • Rub creme into surface with a damp paper towel or soft cloth.
  • Continue rubbing until white film disappears.
  • Scratches and abrasions do not affect cooking performance, and after many cleanings they will become less noticeable.
IMPORTANT: To avoid damage to the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover or ammonia.

To Self-Clean:
  1. Close the oven door.
  2. Press Clean. “Clean,” “Set,” and “Upper” or “Lower” will flash in the display.
  3. Press Autoset. MEd (Medium soil, 3 hours) appears in the display.

    If the door is not closed, oven will beep and “door” will appear in the display until the door is closed and the Clean pad is pressed again. If the door is not closed within 30 seconds, the self-cleaning operation will be canceled and the display will return to the time of day.

    To choose a clean setting other than Medium, press Autoset to scroll through the self-cleaning settings.
    HVy (heavy soil, 4 hours)
    MEd (medium soil, 3 hours)
    LITE (light soil, 2 hours)
    Choosing the soil level of the oven automatically programs the self-cleaning time.
  4. After 4 seconds, the oven will start cleaning. “Clean” will appear in the display. “Lock” will flash in the display. Once both the oven doors lock, “Lock” will remain lit. The cleaning time will count down in the display.
When the Self-Clean cycle ends:
“Lock” will turn off approximately 1 hour after the end of the clean cycle. The door can then be opened.

Please do accept this solution and revert for further assistance.


Jenn-Air 30 in.... | Answered on Oct 08, 2013

See where the range is plugged in. Check to see if there is power there. If so, the igniter must be replaced. This is not a difficult repair. I would guess there is a power problem, blown circuit breaker, open GFCI outlet or the plug is out.


Jenn-Air 30 in.... | Answered on Sep 01, 2011

Hello, Thank You for using FixYa. I will be helping you today.All four ignitors will spark even if only one is turned on.
Thank You and please rate my answer if it was helpful..

Jenn-Air 30 in.... | Answered on Jun 17, 2011

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Jenn-Air 30 in.... | Answered on Sep 05, 2010

Here is a tip that I wrote that will help figure out why the burner spark keeps on clicking...

Gas Range Repair Burners Keep on Clicking


Jenn-Air 30 in.... | Answered on Aug 18, 2010

I have the same exact issue and would like a solution as well.

Jenn-Air 30 in.... | Answered on Aug 08, 2010

either the gas valve for that particular burner isnt opening,or if all burners are like this then the dual valve that feeds the broiler and stovetop has a bad stove top side of valve portion its underneath the oven cavity behind the lower pan drawer

Jenn-Air 30 in.... | Answered on Jul 31, 2010

dry the control with a hair dryer . and if that does not work replace the sw assemble . most of these come as a set .. mm

Jenn-Air 30 in.... | Answered on Jul 16, 2010

There is a switch under each knob, the one that does not click will have the bad switch or the wire to the switch is bad.

The part number for the switch you need is 74005032. That is if the model number you show here is the right model of your cooktop (CCG2423). You will need to remove the top and take the glass off to repair.

Jenn-Air 30 in.... | Answered on May 08, 2010

As far as i understand this is normal. The sparker is electronic and is hooked to all posts, when called upon all posts will spark. My brand spankin new stove does this and so does my neighbors that i just converted over to LP. No worries my friend your stove is in perfect working order!

Jenn-Air 30 in.... | Answered on Apr 08, 2010

the igniter switch are stuck /need clean contactor of the igniter .

Jenn-Air 30 in.... | Answered on Feb 26, 2010

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