20 Most Recent Jenn-Air JSD2789GES Side by Side Refrigerator Questions & Answers


The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp ..

Jenn-Air... | Answered on Jun 15, 2018


Press and hold the lock and light buttons (lock and water on newer fridges) on the dispenser for about 4 seconds, until the indicator light blinks

Jenn-Air... | Answered on Nov 15, 2017


Look on the back wall of the freezer for a ice buildup. If there is ice you have a defrost problem. The defrost timer is in the fresh food section inside the control panel.The defrost heater and defrost thermostat are behind the freezer back panel inside the freezer.
Also check the freezer fan. If there is no ice buildup in the freezer the freezer fan motor could be bad.

Jenn-Air... | Answered on Jan 07, 2015


replace the compressor

Jenn-Air... | Answered on Jul 13, 2014


The door flap may not be opening and closing completely thereby trapping the ice. There is a solenoid that operates the door that could have stopped working. Can you hear it?
The hinge on the door could be broken or the bracket it goes in could be broken. You'll have to look to see what's wrong.

Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.

Jenn-Air... | Answered on Aug 26, 2012


If your model is the JSD2789GES let me know as I have the service manual 118 pages...Sea Breeze

Jenn-Air... | Answered on Aug 10, 2012


If you have turned the water off and it is still leaking out of the freezer side you may have a plugged drain. the drain is there as part of the defrost system to keep modern refrigerators frost free. When the machine goes into defrost and the heater in the freezer comes on it drains out the drain to a pan underneath and the heat from the compressor and the condenser fan underneath the unit evaporate it and the whole process starts all over again. every once in a while something will plug the drain on the bottom of the inside of the freezer side and when the heater kicks on to defrost the refrig the water cant go anywhere but to the bottom of the freezer and seeps out the front at the bottom of the door between the gasket and the refrig. check the drain...because if you have turned off the water and it is still showing up this could very well be your problem. Take the bottom shelves out of the freezer and look to the back and bottom at the middle sometimes you can see the drain and sometimes you have to remove the thin metal panel covering the back bottom half of the freezer,....inspect the drain hole and remove any obstructions or ice build up. if need be pour hot water into the drain to melt any ice that could be causing the obstruction to the drain. and the hot water should drain out of the frige.Write me back and let me know if I can help you further....

Jenn-Air... | Answered on Jun 30, 2012


If you want to set the temperature your Fridge/Freezer should maintain, you need to set the Freezer to between -19c and -23c, however if you will be keeping Ice-cream in this freezer then it's best to set the base temp @ -21c minimum, -23 preferable, or the ice cream may begin to break down (very slowly I might add). The Fridge needs to be set to a maximum Highest temp) of 5c, any higher and the food will not stay as fresh and bugs will be able to breed, preferable temp is approximately 3-4c.

Jenn-Air... | Answered on Jun 20, 2012

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