20 Most Recent Jenn-Air JCB2388G Side by Side Refrigerator Questions & Answers


there is a solonoid valve at the back of the freezer section (externally) which should release 7 seconds of water into the ice tray to fill it..
the most common cause of leaking ice makers is that the valve freezes up if not much ice has been used.. and you simply need to thaw the freezer out overnight (put the contents in a cool box, or wrap it in lots of bubble wrap/newspaper and cool blankets to keep it frozen)
that aside, there is a wire ice-stopper that goes up and down as the level of the ice rises and falls.. if it is in the raise position, the ioce maker won't do anything.. you can gently press it down, and things should start almost immediately.

Jenn-Air... | Answered on Oct 02, 2017


Hi,

Check out these tips...they can help you figure out what is going wrong withyour refrigerator and why it is not cooling

Refrigeratornot Cooling or Fridge not Cooling

How to Defrost Refrigerator DefrostTimer Problem

WaterRunning in refrigerator from Freezer

Refrigeratoror Freezer not Cooling or Getting Cold
heatman101

Jenn-Air... | Answered on Aug 31, 2011


Causes of ice build up on coils:
Not enough freon (leak). Coil defrost heater not working (Coils on all freezers freeze up, but you should not notice). Coil defrost timer not working. Compressor thermostat not working (or end fell out of proper location).
:o).

Jenn-Air... | Answered on Jun 04, 2011


Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Jenn-Air... | Answered on Jan 06, 2011


Hello,

If your refrigerator is not cooling, the problem could be any of the following, follow the steps below one after the order to fix the problem of your refrigerator not cooling.

First of all, the most simplest thing to do is to check the temperature. It might have happened that the temperature control may have been turned off unknowingly, which is the reason for the problem. So if that's the issue, just set the refrigerator at 37 degrees and you are all set.

Poor coiling leads to a heavy frost build up on the evaporator coils. A frost build up, specially on the ceiling of the freezer, is a sign of problem in the self defrosting system or damaged gaskets of the doors. Therefore, check if the refrigerator is facing such a problem and defrost the refrigerator. It would not cool well if the defrosting is not happening properly.

A dirty condenser may be the culprit for your refrigerator not cooling well. What will happen in case if the condenser is dirty is that it will cut off the extra load. That work is done by the thermostat on the side of the compressor in case the refrigerator heats more than usual. To rectify this problem clean the condenser coils using the vacuum cleaner. These are either behind or beneath the refrigerator
In case the refrigerator is not leveled, that too can lead to the refrigerator not cooling properly, because if the level is not right, the door of the refrigerator may not close correctly, causing cooling problems. If this is the case, it might be necessary to ensure that refrigerator is at level and is slightly tilted back. Do some adjustment to get that correct level using a wooden block or see if the screws on the leveling legs need some looking into.

Check out the door seal. If the door seal is worn out, it will definitely result in frost build up and that won't allow the door to close properly, thus the problem of refrigerator not cooling. In addition to that there can be a problem in the door even if the level and other things are fine. You would need something to do about the door then. May be loosen the hinges and fix them in order to get the correct position of the door. Eventually tighten the hinges.

The food and freezer sections will go dysfunctional if the evaporator fan is not working properly. This is because then there will be no airflow to the freezer or the other sections of the refrigerator. Confirm if both the fans are working well by listening to the sound emitted by them. There is a possibility that one may work and the other wont. For that, may be you would have to look for a blockage or something in the one which is not working. Even after doing this you do not find any problem in the fan, you may need to replace it.

Take care.

Jenn-Air... | Answered on Aug 04, 2010


Adaptive Defrost Control is located inside the fresh food compartment and behind control panel cover. Part is=> 61005988 Adaptive Defrost Control click here to see location on drawing=> JCB2388G control panel the part #13 in photo is the Adaptive Defrost Control. Please rate my solution after I have helped you resolve the problem and communicate with me. I am offering my help to you free. If need you may contact me here on Fixya or my Forum=> Appliance 911 My contact information is located above the Fixya Ad on my blog here=> Sea Breeze Appliance Parts and Technical Services, www.pcappliancerepair.com
Thanks, Sea Breeze


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Jenn-Air... | Answered on Jun 05, 2010


Hi,
There are a few reasons why the refrigerator part will not cool...here are a couple of tips that will help you to figure out why the refrigerantor is not cooling...

Refrigerator2_bing.gif not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

Jenn-Air... | Answered on May 25, 2010


You could fix it yourself. You have a defrost component failure. Most likely the defrost thermostat or bad heater element. you should see these in the freezer compartment and can run some tests to find the problem. First you need to bypass the defrost thermostat and then manually turn the defrost timer clockwise with a screwdriver until you hear a loud click(the timer is located in the frig compartment next to the control thermostat)You will be in defrost mode. If heaters come on then defrost therm is bad. If heaters do not come on then the heater is bad. you can do it! , I can help

Jenn-Air... | Answered on Jul 28, 2009


i don't know jennair specifically being from england.
however, there is often a fan inside the back panel and the noise you heard was the fan hitting ice. the reason now not heard and fridge not working may be that the ice has built up so much the fan is jammed

Jenn-Air... | Answered on May 18, 2009


Did you use new water lines? If you did then clear the icecubes from the tray and use an appliance store cleaning solution to wash it out with. their solution is designed for fridge use and wont leave an after taste......Rinse well...... Also for awsome Ice......Install a large in-line water filter.... Makes mine taste like frozen mountain spring water with no nasty taste or smell. Hope it works for ya!

Jenn-Air... | Answered on Jan 04, 2009


id say your right the unit should defrost for 30 mins of every 8 hours of compressor runnig time now that's not normal time because the thermostat cuts the unit off and on every now and then . the timer for defrost measures how long the compressor runs and it varies with how often the doors are open im sure parts of your defrost system are inoperative send me an e mail with your model number and i will help [email protected]

Jenn-Air... | Answered on Dec 18, 2008


hi thanks for your question. i would clean the coils at the back of the fridge. it could be just dusty try that

Jenn-Air... | Answered on Oct 17, 2008


HI thanks for your question, i think what your problem is . the compressor is over heating and cutted out. clean all the coils at the back of the fridge. if theres a fan motor at the back make sure its going check that thanks

Jenn-Air... | Answered on Oct 17, 2008

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