20 Most Recent Whirlpool Ultimate Care II GSW9650LW Top Load Washer - Page 2 Questions & Answers

May I ask how old your machine is? It sounds as if the water level pressure switch is not sensing that the wash tub has drained so the timer does not advance but the motor / pump pump stays running. You manually turning the timer to spin actually can bypass the pressure switch that actuates the motor / spin start if you turn it far enough into the spin cycle.

Does the hum you speak of sound like a motor running or a water inlet valve buzz with the water off?

The water level pressure switch sense line can have a pin hole in it or the pressure switch itself can have a diaphram / internal contact problem. Any of these can cause your machine to stick in the drain / pump out period.

Your drain pump is motor driven and there is a possibility of a pump problem. I doubt it is defective since you said the washer spins and they do not spin well with a full load of water. The water pump is item 22 in this picture

The water level switch is item 12 this Picture

There is always a possibility that your timer is malfunctioning. (Item 9 above)

Whirlpool... | Answered on Jan 20, 2010

Check lid switch and motor coupling, one or both might be gone..

Whirlpool... | Answered on Jan 13, 2010

If it makes this noise in the agitate mode and not during the spin cycle, I would suspect that the transmission is going.

Whirlpool... | Answered on Jan 03, 2010

Check your drain line. You may be experiencing a condition known as siphoning. The following link explains:


Some of these problems can be a simple matter of drain line placement. I've seen it numerous times. If the drain hose appears to be okay, then make sure the diameter and height of the standpipe is appropriate. Read through the link provided and let me know if you have any questions. I hope this helps you.

Whirlpool... | Answered on Oct 01, 2009

this washer has no link catcher

Whirlpool... | Answered on Sep 06, 2009

Hi, could be faulty timer, faulty water level switch, faulty start capacitor for motor, or faulty motor. always put clothes in machine before starting. you can empty machine by lowering drain hose to flow level.

Whirlpool... | Answered on Aug 02, 2009

sounds like the teeth on the timer are going. Some washers however do have a "rest" period to allow the transmission to cool down. give the washer a couple of moments before forcing the dial.

Whirlpool... | Answered on Jul 30, 2009


If your washer won't drain, check these:
It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port.

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.

It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.

It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:

  • If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.

  • If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.

Please do rate the solution as FixYa and revert for further assistance.


Whirlpool... | Answered on Jul 05, 2009


Whirlpool... | Answered on Apr 12, 2009

This sounds like the imbalanced load alarm. This can occur with large heavy loads like blankets, bedding, lots of diapers (cloth), jeans etc. The best solution is to wash lighter loads and not overload the machine. If overloading continues, the machine could be damaged.

Whirlpool... | Answered on Apr 11, 2009

Upper end goes to the water level control, lower hooks into the right side of the tub, between the tub and cabinet. Hope this helps!

Whirlpool... | Answered on Feb 05, 2009

ck drain hose end of hose should be at least 30-36 inches from floor also end of hose needs to fit loosely in standpipe ..if drainhose is too tight siphoning will occur

Whirlpool... | Answered on Dec 21, 2008

you will need to replace fill valve where hoses connect probably has sand in valve especially if screens have been removed remove screws in rear of console lift and roll console back disconnect wire to lid switch remove clips om right and left rear corners cabinet lifts off disconnect hoses and wires 1 screw usually holds valve in postion

Whirlpool... | Answered on May 02, 2008

Your pump is probably leaking. It's mounted right at the front of the cabinet to the motor. It's held on by 2 clips and 2 clamps, very easy job. Part number for the pump is 3363394.

Whirlpool... | Answered on Apr 27, 2008

DL refers to Door lock. Its appearance as an error code means the control cannot detect that the door is locked. https://appliancerepairguides.com/whirlpool-cabrio-error-codes-list-explanation/

The lid could not be closed completely or detergent residue may be blocking. Residue must be cleaned. Or, the control cannot tell whether the door is locked or not. The following page offers some repair steps:


Whirlpool... | Answered 17 hours ago

Contact Whirlpool directly to request the manual.

Whirlpool... | Answered 2 days ago

Contact the Whirlpool commercial division to request the manual.

Whirlpool... | Answered on Jan 10, 2021

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