20 Most Recent PUR (FM-9500) Air Purifier Questions & Answers

I am having the same issue. I've just replaced the filter and it started leaking out of this hole, where it never had before.
I am thinking that maybe the filter isn't seated properly, and that's causing the leak. But I have attached a picture of the hole in question. Any advice would be helpful. Thanks!


PUR (FM-9500)... | Answered on Apr 18, 2019

electronic circuit needs replacement

PUR (FM-9500)... | Answered on Feb 08, 2018

Since you weren't very specific where it leaks or when it started (like after a filter change) it could be tough to troubleshoot this leak.

If it is leaking at the faucet connection try tightening up where it screws onto the faucet. Depending on your strength (or lack of) you may need to use pliers to get a tight connection. Don't go crazy tight or it will crack the plastic fitting. If it still leaks remove the unit from the faucet and check the rubber washer inside where it screws onto the faucet. Make sure it's still there and is centered inside the cup and seated properly. Then reattach the unit to the faucet and tighten it well.

If it's leaking from the main body try removing the filter and reinstalling it making sure you have seated the filter properly and screwed on the cover correctly, and all the way. When it is tight the water outlet will be exactly at the bottom of the unit. Sometimes it's tricky getting it tight enough especially with wet hands.

Finally, if the leak is coming from the filter on/off selector this could be tough to fix. I would try firmly pushing and pulling the selector knob in and out several times while in both the on and off positions. This may re-seat the leaking seal. I wouldn't be too hopeful about this fix though. You may need to replace the unit if this part is leaking.

PUR (FM-9500)... | Answered on Jan 07, 2018

electronic circuit needs repair

PUR (FM-9500)... | Answered on Jul 20, 2014

Use old fashioned model cement. Not the child safe type. The old type will melt the styrene to the styrene. The new stuff only fills the gap but never really makes a good bond.

PUR (FM-9500)... | Answered on Jul 20, 2014

The main problems I'm seeing on these posts for this filter are design and operater issues. 1. I never run hot water through the unit in filter mode. 2. I never run cold water through the filter turned on high (pressure issues arise), it doesn't filter the water any faster. You just want enough flow to run through the filter. 3. The steel sleeve was a good solution (again pressure) but came up alittle short (ie my epoxy fix). 4. The light is powered by a chip batterey that is unreplaceable and may be bad. Try reinstalling the cartridge. I personally pay no attention to the lights other than a clue. I change my filter when the taste changes or there becomes a flow issue. 5.There are filter screens prior the filter that can become clogged if you live in a poor water area. 6. The filtered water only comes out of the spigot and no other leaks (something loose or pressure issue).

PUR (FM-9500)... | Answered on Oct 09, 2013

It has a battery that lasts up to five years, and you can not replace it.

PUR (FM-9500)... | Answered on Oct 25, 2009

When mine gets stuck I stick the handle of a fork or spoon into the hole where the water comes out and use that to unscrew it. Works like a charm every time.

PUR (FM-9500)... | Answered on Aug 27, 2009

I've had the same problem with my 9600. Leaked no matter what I tried. The best thing to do is contact Pur at this address and explain your problem.


Fill out the form and they will get back to you. Most likely they will send you a new unit.

PUR (FM-9500)... | Answered on May 04, 2009

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