1.
Make sure the printer is on.
2.
Open the printer cover. The print cartridge carrier moves and stops at the
loading position, unless the All-in-One is busy.
3.
Remove both cartridges from the carrier.
4.
Close the printer cover.
5.
Rebrick (pull out power supply, black box where the
power cord is plugged in at the back of the printer, and put it back after 30
seconds).
6.
When the printer turns on, reinsert one cartridge first.
7.
Close the printer cover and check for any errors.
8.
If no error appears, reinsert the other cartridge. Close the printer cover.
9. Replace whichever cartridge is causing the error to appear with a new cartridge.
1. Make sure the printer is on.
2. Open the printer cover. The print cartridge carrier
moves and stops at the loading position, unless the All-in-One is busy.
3. Remove both cartridges from the carrier.
4. Close the printer cover.
5. Unplug and re-plug the printer into the power source
to reset it.
6. When the printer turns on, reinsert one cartridge
first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. You can try to insert a different known working cartridge to determine if the other is faulty.
If cartridges are faulty, please contact Lexmark Technical Support Center for assistance and see if they can replace it for you. Please provide them a Proof of Purchase for both the cartridges.
1. Make sure the printer is on.
2. Open the printer cover. The print cartridge carrier
moves and stops at the loading position, unless the All-in-One is busy.
3. Remove both cartridges from the carrier.
4. Close the printer cover.
5. Unplug and re-plug the printer into the power source
to reset it.
6. When the printer turns on, reinsert one cartridge
first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. Replace whichever cartridge is causing the error to
appear with a new cartridge.
You could also try a different known working cartridge to determine if the other cartridge is faulty.
1,080 questions posted
Usually answered in minutes!
1,487 Questions
1,353 Questions
1,277 Questions
741 Questions
552 Questions