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Quinny Zapp - Olive Green Umbrella Stroller Questions & Answers
The arm between the handles has broken, on the
Hi, no this is not replaceable but you can buy used frames on Ebay very cheaply. I know someone who just put black tape around this bar which then works fine. hope this helps you? If so please leave feedack for me. Thank you with regards Marie
Quinny za
Hi Irama
You can send the Zapp Xtra to our engineers in the UK for inspection & repair work required.
If it's under 24 months old you can send copy of your proof of purchase to our care team and they can arrange inspection & repair free of charge under warranty, however there would be a 15GBP charge for courier collection from your address.
Alternatively you may like to discuss the situation with a Quinny retailer who may deal with the issue on your behalf which would mean you do not have to pay for courier collection.
Button popped out
This may be fixable give quinny a ring and they may be able to post you out a spare part
Sun viser is bent after washed
Hi Sonia
The Zapp Xtra seat fabric should not be placed in the washing machine due to the likelihood of damage to the sun canopy.
To rectify the issue would mean to replace the Zapp Xtra seat fabric. If you're in the UK please order from your local
Quinny retailer or direct from the
customer care team.
If you're not in the UK please visit the
Quinny website and select the country you're in, then choose the "Contact Us" tab on the right side of the page for your enquiry to be sent through to the customer care team who can best assist with purchasing a replacement seat fabric.
Hi I have a borrowed old Quinny Zapp for which I
Hi Maria
If you have a 2011 model Zapp Xtra seat unit the bumper bar is not suitable to use on it.
The bumper bar accessory is only suitable for 2012 model Zapp Xtra seat unit onward. On the back of the seat unit there is a manufacturing sticker which shows date of production, which will tell you if your seat is suitable for using bumper bar accessory.
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