20 Most Recent Xerox C2424 Copier Questions & Answers

39,012.41 Document Feeder Optical Test Failure.
1. Cycle power to the system to clear.
2.Replace the document feeder
I'm afraid that the service manual does not give any other solution, but replacing the entire document feeder.

Xerox C2424... | Answered on Aug 05, 2014

Drum disconnect. The drum heater is not drawing the expected
power from the supply.
AC power supplied by power sources such as uninterruptible power supplies (UPS's) or DC-to-AC inverter systems, may not supply enough current to properly power up the printer. In these cases, the printer may report printhead jet-stack or reservoir
heater disconnect, drum heater, or preheater errors (37,002.47 thru 37,012.48).If you do not hav a UPS connected then probably it is the drum heater problem

Xerox C2424... | Answered on Aug 05, 2014

4,025.46: This fault code indicates a problem with the process control system.
Cannot succesfully home the drum transfix mechanism.


Xerox C2424... | Answered on Jul 06, 2014

That is a jet stack heat error.
Most likely problems
Bad Ink Loader
Bad Print Head
Bad Pre heater.

The Left Jetstack is drawing less power than expected. My guess would be a bad printhead.

Xerox C2424... | Answered on Sep 06, 2012

1. Power machine off and wait until completely off. 2. unplug power cord from wall. 3. with power cord STILL DISCONNECTED turn machine on and off again. 4. WAIT 60 SECONDS 5. plug power cord back in and turn back on
If this does not resolve the issue call for service.
Hope it helps!

Xerox C2424... | Answered on May 29, 2011

Yeah, Xerox doesn't spare that part. Item Inc offers this part refurb for $350, or $300 if you send them your broken one as exchange. Here's a video of how to replace it. Good luck


Xerox C2424... | Answered on Feb 24, 2011

Yeah Xerox does no spare this part, you need the entire lower scanner assembly (109K01870). Item Inc offers them in exchange for pretty cheap compared to Xerox prices. Here's a video to show you how to replace it. Good luck!">

Xerox C2424... | Answered on Feb 24, 2011

Sounds like you need to replace the document scanner. Here's a video to show you how to replace the it, should only take 5 to 10 min. ">

Xerox C2424... | Answered on Feb 23, 2011

I own one, and order it through Xerox. They are expensive...$100 or so.

Xerox C2424... | Answered on Feb 10, 2011

The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
Unfortunately, the part is fairly expensive, but the C2424 is such a workhorse, you may want to repair it.

Whit Item, Inc.

Xerox C2424... | Answered on Dec 06, 2010

You will need to buy the entire front door, part number 200-4678-80. It includes the door frame and the part that folds down.
It is easy to install. Just flex the plastic.

Whit Item, Inc

Xerox C2424... | Answered on Nov 22, 2010

most likely the hard drive - must replace, 20 % chance of it being the electronics module. there is no repaing

Xerox C2424... | Answered on Nov 12, 2010

The error means that the copier head is not parked. This simple means that a part of the copier is not properly fixed where it is supposed to be, Try to locate which part of the copier is refered to as the head and place it properly. You can identify this part by checking the manual as the parts are usually labeled out in the manual. If the part has been properly fixed try servicing the device and reseting it. This should sort out the issue you are having.
Hope this solution has been helpful?

Xerox C2424... | Answered on Nov 12, 2010

That is a problem with the pre heater.
The machine is not detecting any power draw from it.
I would suspect the machine pre heater.
The electronics module is the second option.
The print head is another. But I honestly don't see why they list it as an issue since the pre
heater is not a part of the print head.

Xerox C2424... | Answered on Nov 05, 2010

The Waste Tray Optical Sensor 119-6487-80 is probably bad, which contributed to the overflowing ink. Look at the diagram #6

Item, Inc5b43784.jpg

Xerox C2424... | Answered on Oct 22, 2010

This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
The Printhead part number is 650-4354-00
The Electronics Module is 119-6427-03
I suspect the actual error code was 19,003.48

Item, Inc.

Xerox C2424... | Answered on Oct 22, 2010

The printhead and wiper could be heated to soften the ink.
Enter Diagnostics by holding the back arrow and "i" button while powering up. Go to the Monitor menu and turn on "All Heaters"
After a few minutes, it should be able to be moved away.

This situation may have broken 2 Camshafts and perhaps even motors. If you continue to get an error 07,010 then buy this kit "C2424-Z2" It may require a technician to install.

Item, Inc.

Xerox C2424... | Answered on Oct 21, 2010

1. Reboot the xerox machine.
2. Verify the lock arms rotate correctly.
3. Check for spilled ink around the printhead.
4. Check the process motor gears for damage. Ensure the process gears are correctly aligned and homed.
5. Verify the process gear box, process shaft, and drive module shaft are at home position.
6. Verify the headtilt gear will engage, see the home positioning procedure on page. You can manually engage the headtilt gear.
7. Run the Tilt Axis Drive test.
8. Run the Process Motor test.
9. Run the Head Maintenance Clutch test, if the test fails replace the clutch.
10.Run Wiper Drive test. If this fails inspect the wiper drive system.
11.Check the printhead as well.

Xerox C2424... | Answered on Aug 02, 2010

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