3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).
4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand or with the aid of pliers.
**NOTE - you should also see a ring attached, if you pull this the door should unlatch, but getting the water out first if present is usually a good plan
Once the door is open and you've removed the items you wanted. Unplug the washer for 20minutes or so and then plug it in again, to see if the control "resets".
Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.
Thank you for coming to "FixYa" and good luck.
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