20 Most Recent Whirlpool GS5SHAXN Side by Side Refrigerator Questions & Answers


Interior level indicator and interior

The failed part on my unit was 2252189, the electric control board. This board is located on the left side of the refrigerator in the back next to the compressor. Its inside a plastic box on the side. That number has changed to a number WHIW10135090 and cost $84 from www.apdepot.com

A previous post listed a part number 2303805 as being the problem. That part number was the replacement number for the control board that is located in the control box inside the refrigerator. That part is NO LONGER AVAILABLE. It has been replaced by part 2255233 which is the entire control box. cost for that part is $161.00 from AP Depot. I purchased this part first and it was found to NOT be the problem.

I would suggest that anyone who has this problem start with the less expensive part 2252189 and them see if you need to spend more.

My unit worked fine with exception the the refigerator side interior lights and the digital display. Compressor and temperatures were fine. Just an FYI on my problem specifics.
8/7/2019 5:42:37 PM • Whirlpool... • Answered on Aug 07, 2019

Ice dispenser motor removal

It is behind the ice bucket, remove ice bucket and you will see it there, however, it is a continuous run type motor so the best way to defrost it is to run it by depressing the ice dispenser lever until you free it up after removing the ice bucket, it may take up to 5 minutes to thaw it out
1/1/2018 11:51:50 AM • Whirlpool... • Answered on Jan 01, 2018

Whirlpool model HAXNQ : lights out on fridge side only

Hummm... I would suspect your DOOR SWITCH on the fridge side... $11.321 shipped... eBay! Anthony Whirlpool 1118894 Door Switch
12/3/2017 4:21:52 AM • Whirlpool... • Answered on Dec 03, 2017

Flap on inside of ice shute not opening to allow ice to come out

It may be more serious, but first check for ice around the sides of the ice delivery chute. Indeed it could be the solenoid.
9/21/2017 7:28:18 PM • Whirlpool... • Answered on Sep 21, 2017

I have Whirlpool model # GS5SHAXNL00 with

Extrellita80, We apologize for what you are experiencing with your Refrigerator. We are happy to look into your concerns but we will need your address, phone number, the model and serial number, the website you were contacted on, Fixya, your review ID, and date of purchase to [email protected]
6/16/2017 5:59:17 PM • Whirlpool... • Answered on Jun 16, 2017

Freezer part icing up by evaporator fan blade

I suspect that the door seals are not as they should be and allowing air into the compartment bring in humidity that is turning to ice
7/30/2015 5:09:05 PM • Whirlpool... • Answered on Jul 30, 2015

How to reset a control board on a whirlpool refrigirator

I cannot help
6/22/2014 8:27:29 AM • Whirlpool... • Answered on Jun 22, 2014

Ihave a small leak in the icemaker and it causes the icemaker motor not to turn and deliver ice what is the problem whirlpool number edsvhexyooo ser number hrw2913269

The replacement part number for your icemaker assembly complete is : W10190965. Some of the plastic pieces will have to be transferred from the old icemaker to the new.one.
5/8/2014 6:58:31 AM • Whirlpool... • Answered on May 08, 2014

Ice maker not getting water after changing filter

Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
 Is the ice dispenser stalling while dispensing “crushed”
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

2/23/2014 8:39:15 PM • Whirlpool... • Answered on Feb 23, 2014


Be the first to answer 10/20/2013 12:58:49 PM • Whirlpool... • Posted on Oct 20, 2013Be the first to answer


There are 15 submodels of that unit.
7/18/2013 11:13:46 PM • Whirlpool... • Answered on Jul 18, 2013

The ice maker is not working?

sometimes it has to reset itself
9/27/2012 12:26:10 AM • Whirlpool... • Answered on Sep 27, 2012
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