RESET the unit to factory settings
ELECTREPAIRUSA@ELECTREPAIRUSA or you can contact us at that address as we repair/renovate all items electronic and electrical old and new.
Hi. You could try contacting them directly although they can't help if the product is more than 7 years old - they aren't the manufacturer either but hopefully can point you in the right direction:
http://www.sharperimage.com/si/company/customer-service.jsp