20 Most Recent Cuisinart Grind & Brew DGB-500R, 12-Cup 12-Cup Coffee Maker Questions & Answers

You can push the soft rubber stop or valve back on the plunger stem with the flat side down. It can pull out if you are rough with it or if the plunger gets stuck in your dishes drip rack. But if it is torn you need to order a new basket because I don't think the parts are sold separately.

Cuisinart Grind... | Answered on Jun 29, 2013

Hello, a

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Cuisinart Grind... | Answered on Oct 29, 2011

Hi ericwarner,

The blinking "2:00" on your machine is not an error code. Your coffee maker do have an Automatic Shutoff Time can be programmed anywhere from immediate shutoff after completion of the brew cycle up to four hours. The first setting which appears is preset at "2:00". Two hours is the default time. The 0:00 setting shuts the unit off immediately after brewing is complete. To check the current setting, press and hold the "On/Off" button and the Automatic Shutoff Time will be displayed.To change the preset time, press and hold the "On/Off" button until the red "power" light and LCD display begin to flash.This signals that you have entered the "Set Automatic Shutoff" mode.Press the "Hours" and "Minutes" buttons to scroll forward through the digits until desired time appears. The first setting which appears is preset at "2:00". When it's at "4:00", the next press key of "hour" will roll back to "0:00", since four hours is the maximum Automatic Shutoff setting.

Hope this helps.

Thank you for using FixYa.

Cuisinart Grind... | Answered on Aug 24, 2011


What you can do is to try to find out if there really is something stuck. Usually, you can find the problem in the space between the grinder basket and the filter basket. If some coffee grounds are there, clean it.

Mix clean water with vinegar and dip a clean towel in it. Use it to clean that area. It will help dissolve the sediments and the coffee essential oils that have clung to the slot. If this is already clean, move on to the grinder motor.

Usually, Cuisinart provides a cleaning brush. Use this to clean the motor and remove any visible ground coffee that may have stuck there. Once you have cleaned this area already, it should work nicely again. Try grinding and it should work seamlessly.

Now that you have solved your Grind & Brew coffeepot problem, you should be able to enjoy a good coffee experience.

Cuisinart Grind... | Answered on Feb 02, 2011

try cleaning the grind chute again. if problem persists:
this is a cronic problem with the DGB900BC even after cleaning. the problem is the gate or trap to the grounds needs to open/remain open during grinding or all backs up and jams. my unit opens the door (correctly) during the rotation but closes just before grinding (over-rotation?). Cuisinart is not aware of this problem (800-726-0190). please call them; i just have.

Cuisinart Grind... | Answered on Sep 08, 2010

You may have to clean the grinder....even more. That happened to me once. First I cleaned out the coffeemaker with the brush, and "dug" out more coffee, then I used this product which you can find on Amazon: "Urnex Grindz Coffee Grinder Cleaner - Urnex 17-GRINDZ12-40." It's expensive, but it really worked well.

Cuisinart Grind... | Answered on Jan 20, 2010

Coffee overflowing onto the counter is a common complaint found in response to many automatic drip coffee makers. The following are potential solutions that can be used to rule out "operator error" vs. a defect or malfunction:

1. Do not "pack" or otherwise overfill the cone/basket with grinds.
2. Ensure you are using the correct grind for an automatic drip coffee maker, neither too fine nor too course. (See instruction manual.)
3. Do not overfill with water. Use the carafe to pour water into the reservoir. This is because a "cup" in coffee terms is defined as 6 oz, not 8 oz.
4. Make sure the filter cone/basket clicks into place and that the carafe is centered and pushed all the way in.
5. Try a permanent filter rather than a paper filter or vice versa.
6. Only use the correct permanent or paper filter (see manual).
7. Verify that the Pause 'n Serve button isn't sticking. If it is activated too long the brew will escape over the top of the cone/basket. This may be more apt to happen if the alignment of the carafe and the basket is incorrect.
8. Clean your machine with vinegar or as instructed by your user manual at least three times per year, more if your water supply is hard. A properly cleaned machine is less likely to suffer a burned out heating element, to take too long to brew, to produce "off" tasting coffee, or to clog and overrun the filter basket as the water runs through the grinds.
9. Ensure that the coffee machine is sitting level on the counter.

Cuisinart Grind... | Answered on Jan 04, 2010

Push the program button one more time - the first push allows you to set the time, the second push stores the time you have just entered, and then you have to press it one more time to make the light next to the program button light up tell it to brew at the set time.

Cuisinart Grind... | Answered on Sep 29, 2009

The constant beeping means that something is out of place - make sure the charcoal water filter holder is in place, even if there are no filters inside. Make sure the grind chamber and all parts are in place. Make sure the filter basket is in place, and that the door is closed. Finally, make sure the lid of the coffee maker tiself is shut and that the lid of the craffe is firmly in place. If everything is in place, it should stop beeping. Turn the coffeemaker off, and then on after all of this is done.

Cuisinart Grind... | Answered on Mar 08, 2009

Turn the setting to "auto-OFF" - make sure it displays "2:00" or higher. You can use the HR button to increase the time to 4 hrs ("4:00"). It wil lcontinue ehating for up to 4 hours.

Cuisinart Grind... | Answered on Mar 08, 2009

Hi - You can download the manual by clicking the link underlined in blue below:

Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!


Cuisinart Grind... | Answered on Sep 13, 2008

Contact Cuisinart to inquire.

Cuisinart Coffee... | Answered 18 hours ago

Follow the instructions in the manual for descaling. Press the 6oz and 8oz button together for two seconds. This will dispense a cup of water(since you have already cleaned) . The clean light will flash....when the cup is done the light will go out.

Cuisinart Coffee... | Answered on Oct 28, 2020

I recently had the problem of the dreaded "de-scale" message coming up on my coffee maker. After descaling my coffee maker 3 times, the "de-scale" message wouldn't go away. I called the Customer Service number and was told to unplug the coffee maker for an hour and that should re-set the machine. I did that and still the de-scale message remained. Another phone call and another customer service representative and I was told to hold down the Hot Water and Rinse buttons together. I placed a large mug and hit the buttons. There was a good bit of water that came through but IT WORKED! The coffee maker is as clean as can be and working very well. I suggested to the Customer Service Representative that Cuisinart should include this in the instruction and troubleshooting section. But I doubt that will happen. Sad that the web site info is not updated. Wanted to share my experience so it might help others frustrated by this issue.

Cuisinart Coffee... | Answered on Oct 24, 2020

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