20 Most Recent Ecoquest Fresh Air Living Air Purifier Questions & Answers


Are you still looking for a remote for a Fresh Air?? If so I can tell you where you can get one. vita-man

Ecoquest Fresh... • Answered on Sep 20, 2013


possibly a bad control finger control board. had a problem just like that and that repaired it.

Ecoquest Fresh... • Answered on Dec 16, 2012


The display has failed and it is replaceable. Call (336) 499-2505 and they will tell you where you can send it for repair or to get replacement parts. Tell them you were on Fixya.com.

Ecoquest Fresh... • Answered on Nov 30, 2012


The fan may be on backward or pushed on the shaft too far. Call (336) 499-2505 and they will send you instructions for cleaning and reassembly that explain better than the owner's manual. Tell them you were on Fixya.com.

Ecoquest Fresh... • Answered on Oct 23, 2012


You can find the part at the following link http://www.airpurifierrepair.com/index.aspx?id=48

Hope this helps. Please let me know.

Ecoquest Fresh... • Answered on Apr 01, 2011


Oops. It's possible that the incorrectly inserted plate caused the machine to malfunction. It may need to be sent to the factory so the computerized controls can be recalibrated. Call Vollara (new name for EcoQuest) Customer Service 800-989-2299.

Ecoquest Fresh... • Answered on Feb 11, 2011


Some connection has not been firmly made, or the little safety switch at the back of the machine was accidentally pushed.
1) Check the back plug and make sure it is inserted FIRMLY. Does the machine work now?
2) If not, check the little switch in the back with the 0/- markings. Make sure it is depressed to allow power to the machine (try it after checking the plug.)
3) Check the fuse.
4) Unplug the machine and go back in to make sure the UV bulb is firmly inserted. It needs to be turned so that it "clicks," or "seats" correctly at both ends.

If none of these steps work, go through your Owners Manual step by step, checking all connections and wires. Make sure nothing is visibly loose, corroded, or broken. An owners manual is available at http://www.vollara.com or call Vollara customer service at 1-800-989-2299

Ecoquest Fresh... • Answered on Feb 10, 2011


Something probably has not been replaced correctly.
Unplug the machine.
I. Check the plate and RCI (UV honeycomb) cell.
A. Make sure the top and bottom of the plate are in the little "tracks" at the top and bottom.
B. Make sure the plate is inserted firmly but not pushed in too hard. Same with the UV cell. It needs to be turned into each end until you feel it "click" or seat.
C. Look at all wires and make sure none are visibly loose or corroded or broken.
D. Make sure the plug at the back of the machine is inserted very firmly.
II. Check the fan. It has sealed bearings, which means it doesn't need oiling. However, it may be stuck for some reason. When the machine is unplugged, reach through with something and try twirling the fan.
III. If none of these troubleshooting steps work, call Vollara (new name of EcoQuest) customer service 1-800-989-2299 and use 16618 as your dealer referral number. They'll give you repair options.

Ecoquest Fresh... • Answered on Feb 10, 2011


Hi.

The RCI Cell must probably be replaced, this must be done about every three years. Ecoquest has no website or online support. You can get support calling the number listed on the manual below.

The part costs about $90, parts available here.

Replacement is explain at page 15 in manual available here.

There is also a debate on health concerns related to ionized air purifiers. Here Ecoquest answer, stating the product is safe.

On the other hand:

The Dangers of Ionic Air Purifiers

Ionic Air Cleaners

Please read also this article.

Before replacing any part I suggest to read the articles. Ozone related concerns have caused the recall of other similar devices.

Regards.

Ginko.


Ecoquest Fresh... • Answered on Sep 23, 2010


Hi.

The manual is available here.

There is also a debate on health concerns related to ionized air purifiers. Here Ecoquest answer, stating the product is safe.

On the other hand:

The Dangers of Ionic Air Purifiers

Ionic Air Cleaners

Please read also this article.

Before replacing any part I suggest to read the articles. Ozone related concerns have caused the recall of other similar devices.

Regards.

Ginko.


Ecoquest Fresh... • Answered on Sep 23, 2010


The UV light is a Flourescent like bulb and It has a starter that needs a replacement thats the reason behind your problem. The starter and bulb can be bought on Ebay for about $20.You can get that once you replace it your problem is fixed.

Ecoquest Fresh... • Answered on Sep 08, 2010


Hi,
My guess would be that it has nothing to do with the screw...
but it has to do with the fan motor being siezed up... try to spin the fan and if it starts or tries to run, then it is probably because it is too stiff and needs a lub job...get some WD-40 worked into the shaft end and then light motor oil...usually the fan must run before anything else will get power...

heatman101

Ecoquest Fresh... • Answered on Aug 29, 2010


its in the back between the the power cord and on/off switch. with your fingernails squeeze the fuse holder locking tabs together to open and pull out. Radioshack has them.

Ecoquest Fresh... • Answered on Apr 29, 2010


Press hard on the little button on the front to reset the message.

Ecoquest Fresh... • Answered on Apr 02, 2010


Unplug unit. Remove rear cover. Remove the rear filter assy. Unscrew (CCW 1/4 turn ) the starter. Release the 2 screws on the ozone unit and slide it out about an inch. Reach toward the front of th machine and you will see the UV bulb. Turn it 90 degrees and it will come up out of the slot. Replace and reassemble and stat it up!

Ecoquest Fresh... • Answered on Apr 02, 2010


Try to press "Reminder Reset" on front of unit.

Ecoquest Fresh... • Answered on Feb 18, 2010

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