I originally had problem getting
Changing U.S.B port is a way to make sure that there is no Hardware Problem with the PC. It has no link with the quality of the sound.
* Make sure that the wires are not loose. Any loose wire would cause a sound problem.
* Make sure that the device is far away from electrical appliances such as Refrigerator,T.V etc. There ways might result in electrical disturbance.
If you are able to get the sound when you switch to the front U.S.B , that's Great.Unless,
1. shut down computer
2. unplugged all usb cables except keyboard/mouse
3. restarted computer
4. re-plugged usb cable from computer to mbox
5. opened protools session
Again , Use the U.S.B port on the back of the computer.
Note - I am taking into consideration that the jack is fine.
THERE IS A SERIOUS NOTE FROM ALL THE SELLERS TO THE CUSTOMERS :-
When they plug in the Mbox 2 PRO via a firewire cable, to their
computer.. the LEDs on the Mbox 2 PRO do not light up. They
automatically assume that the unit is dead (and rightly so) However,
this is not the case.
The unit is active, but the drivers have not been loaded yet, so the
LED does not light up. Here are some of the steps recommended by
Digidesign to fix this:
"First spot to check: Device Manager (Windows) or Preferences (Mac)
Windows will show it as "MBox 2 Pro", but the "?" accros it shows:
device recognized, but no drivers installed - Good! (if you have your
audio notifications on, it'll sound the usual "knock knock, I'm here"
to indicate the adding of a device) On the Mac, you will gain access
via the MBox 2 Pro preference on the very bottom of the preference
window - Good!
Next thing to do: Install the supplied PT LE version, and connect the
MB2P via the supplied FW cable (2 out of 3 of the MB2P we got back have
our FW cable still originally shrink-wrapped in the box - the one that
has the reported "pop" when plugging it in is one of them....no comment)
After the installation, in Windows you might either update the drivers manually, or simply disconnect/re-connect the MB2P.
Still no LED activity? Launch Pro Tools. It very likely will prompt you
with a "downloading firmware" dialog. And this is the moment: during
download, the MB2P goes "blank" (no LED would indicate any download in
progress). At this point, it's likely that some customers might
disconnect it ("hey, it hang during firmware download") - and at this
very moment, the bootloader file is broken. Please ensure that you
enquire with your customers what where the steps they attempted, did
the unit "hang up"
Uh, what to do now?
If you're on a Mac, you'll need a jumpstart by a friendly Windows CPU.
Any windows CPU with a FW connection will do. (hook it up, it's likely
that windows will see an MB2P in the device manager. If you can install
PT LE and fire it up, it'll download the firmware/bootloader, and
you're good to go again)
If you're on a PC, you're safe (this time), just re-initiate the
download, this time DON'T disconnect it...let PT start up, and start
working. So, it's unlikely we'll hear a lot from PC users...."
Some customers return the Mbox 2 PRO to us, when we connect it to our
test system (Mac Book Pro) the LEDs start up right away. If the steps
above don't work, return it to us - we will hook it up to our system,
update the firmware and return it to you (plus shipping costs of
course, unless you plaon on driving in and dropping it off and picking
READ THE ABOVE ONE.
Make sure that your system is not "DEAD". If that's the case, KINDLY RETURN/REPLACE IT.
Hope i helped you.
DO RATE THE SOLUTION.
Thanks for using "Fixya".
Digidesign Mbox ...
on Jul 04, 2009