Top 10 Logitech Cordless Desktop MX3200 Laser Keyboard Mouse Questions & Answers

just called Logitech support (who were more than helpful, very friendly, and picked up the phone within 5 minutes).
I have an MX3000 laser combo set and the receiver lost connection to the mouse last week. Then the keyboard went out a few nights ago. I had tried what everyone else here had tried to no avail.
So I decided to give a tech support line the benefit of the doubt and call one...
I'm very glad I did!
Here is the entire process for the Left Ctrl + Left Alt + F12 keys. First, when you hit these keys together, a box should pop up on screen to prompt you to reset the encryption sequence. That is what these keys are for. If nothing pops up on your screen (as was my case!), wait a few minutes for the button sequenece to time out, then hit these keys again. Make sure its L-Ctrl + L-Alt + F12 only. Within 2 seconds after that button combo, hit connect on the receiver. Within 2 seconds of that hit connect on the underside of the keyboard. Within 2 seconds of that, hit your Escape key on the keyboard. Sounds completely ridiculous, but this is the direction Logitech support drove me in. And it worked for me. And this is after I tried everything imaginable for over the past week.
We then moved on to the mouse, which i thought we had fixed. But now i have one working and one not working, so I think I need to re-run through this whole process to fix the second mouse. Basically, I now have 1 mouse that works on both receivers, on 2 different pc's with 2 different keyboards in two different rooms (both sets are MX3000 however).
The other now seems to have lost the signal. Will update if I get that second mouse to play nicely with me.
Hope this helps anyone about to trash a perfectly good unit like I was!

You don't need to install any software updates. Just do the following:

[Ctrl]-[Alt]-[F12] (must use the left [Ctrl]-[Alt] keys, not the right)
Push the Connect button beneath the keyboard, then the Connect button on the USB Receiver, then the [Esc] key on the keyboard.

This will unlock the security encryption on the keyboard. You may need to reconnect the mouse afterward too.

Hold down FN and F10 which says set in blue. This allows you to reset the clock.

I called the Logitech Consumer Sales Department at:

1 800-231-7717
Monday - Friday, 6:00am - 6:00pm

The receiver is $10, plus $5.95 shipping, and it is supposed to be delivered in 10-12 days.

Hope this helps.

Diane B.

Or maybe you can try to hit the control en shift button at the same time and then try again.

you will have to use the Function key, and look at the pause - break button you see that small icon there, that combined with the function key is scroll lock.

so press the FN key and pause break.

The scroll lock key is next to the print screen and pause break

look at this image
http://docs.sun.com/source/800-6313-10/install.chapter3.fig.18.gif

Try this, simply uninstall the SetPoint program. Run Registry Mechanic to clean up left over files. Turn off your computer, remove the mini receiver, mouse and keyboard. Start up your computer. Connect your mouse and Keyboard. Let Windows find your mouse and keyboard. Check hardware device manager. You can also do another step of syncing the keyboard and mouse with the mini receiver. Check hardware device manager. Again. They should both be there. Insert the software cd that came with your keyboard and mouse. When asked to install keyboard, mouse or both, click keyboard. Your mouse should already be working. Follow all the directions to encrypt your keyboard so that the keyboard strokes will not be picked up. When you type in the code, your keyboard should be able to do this. Restart your computer. This is just another option. I tried all the other ones, and nothing worked. Had to let Windows find the keyboard and mouse first, then install the program. Been at it for four hours. Happy this is over:) Hope this helps some folks out there, I know how frustrating it can be, I just bought this darned thing!!

The print screen is for a screen shot lol you press PRINT SCREEN then go to paint and press CTRL V and it has a screen shot of your desktop and you could probably print that out but that's what it's for

go to logitech support, download setpoint software and follow instructions on setting secure connection. i just did it with mine and keyboard got fixed. your symptoms should be that the qwerty keys dont work but the multimedia, clock and function keys are working. the setpoint software will take care of that.