20 Most Recent DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder - Page 3 Questions & Answers

That's an interesting issue you posted, yfz45011959! Try unplugging the receiver's power cord from the outlet for at least ten seconds and then plugging it back in. If that doesn't fix the problem, let me know what type of receiver you have. The model can be found on the front panel in the bottom left corner.

Hope that helps!

Hello! It sounds like there are a few things that could actually be going on. If you are getting no picture on the TV(you have a black, blue, or snowy screen), you will want to make sure that the TV is on the correct channel and/or input. You will want to be on channel 3 or 4, and possibly on a Video 1 or 2 or HDMI 1 or 2 input. If that doesn't work, then try unplugging the receiver from the power source for about 10 seconds. If you are still not getting a picture, let me know!

If you have a signal loss message on your screen (Signal has been lost, Partial SIgnal loss, COmplete signal loss, or Acquiring signal), you will first want to unplug the receiver from the power source for 10 seconds. You will get the Acquiring singla message as the receiver reboots after you plug it in, but that should only be about 5 minutes at the most. If you get the message after 5 minutes, you will want to make sure that all of the cables going from the back of the receiver to the wall are tight. If that still doesn't do it, please let me know!

Becki Barned
DISH Network Customer Service
[email protected]

alsap111, we have no way of restoring deleted recordings. What I would recommend is picking up an External Hard Drive and you can use that to back up or store recordings. Just plug it in to the back of the receiver and follow the prompts on screen. It will be required to format so make sure everything is saved should there be anything on it.

Tommy Faust
DISH Network

If you have a dual receiver, you can record to TV 2 and watch any program on TV 1. If you have 2 recordings taking place at the same time, you can only watch what is being recorded. With a dual receiver, you can place the receiver in single mode and watch a different program even if 2 recording are taking place. In single mode both TV 1 and TV 2 will be watching the same program. A solo DVR you can record to tuner 2 and watch what you want on TV 1. With the VIP 622 receiver, you have the Record Plus option, you can have all recording go to TV 2. If 2 recordings take place, then TV 1 and TV 2 are used.

The easiest way I know is to press menu, then daily schedule. Find the program in question in your list. Click on that program and you will se a window "timers", click on that and you will see "delete", click on that. then you can reset your program to record the way you want. You can also follow the same proceedure, click menu, then daily schedule, then click on "timers". Scroll to the timer you want to delete, click on it, then click on delete.

These units have a hard drive in them and are working harder than the average computer because of all the info they store and update. They are exactly like the TIVO units, performing the same tasks and, if you are using the internet end of it, then it's working all that much harder. Unfortunately, at least I believe, when they take them back, all they do is replace the hard drive and clean them up so, you're probably getting a refurbished unit as repalcement. I like Dishnetwork and have had my problems in the past with their receivers and i too have had alot of luck with my latest one but, I'm figuring I'll have a problem coming soon. It sounds like a receiver failure but, make sure all your connetions are good, have a peek at the dish and make sure it's okay and not blocked in any way. They will mor than likely send you a new one and then you put the old one in the box and return it. As far as I know there isn't any way to recover your recordings. They do offer an external hard drive where you could probably store recordings important to you then if you unit goes bad your recordings on external drive should be fine.

Hi Rich, myname is Mike Houston of DISH Network and after going over your post I see theTV2 remote as well as other issues with TV2. There is a easy fix to this so youcan enjoy both TV's, on the receiver you will want to make sure it's in DualMode, you will see a Yellow, Blue and Green lights on the front of thereceiver. I will send a link to help with the steps of setting up the remoteand making sure the TV2 is configured correctly and on the right channel. http://www.dishnetwork.com/SupportSection/troubleshoot

Hey jwwhip,my name is Mike Houston of DISH Network and you're receiver is like a computerit has a fan that keeps the equipment cool. If you are having anymore issues withthe receiver such as not playing or missing recordings or anything pleasee-mail me at [email protected].

Hi parkerk,my name is Mike Houston of DISH Network and after reading your post there aresome things to do to get it working. You will want to unplug the receiver for10 seconds and plug it back in and allow it to acquire the signal and downloadthe program guide. If the problem still happens please e-mail me at [email protected].

Try a hard reset, disconnect from outlet for 2 minutes. If that does not work, check to see if you get an error code, 311 or 024 and if so, your receiver needs to be replaced. Call Dish!

Same thing happened to my Dish DVR. Call Dish and explain your problem, and they'll send you a new unit.

florami

The following is instructions for deleting timers from your receiver.

Turn your TV on. Press your DVR button on your DISH remote 2 times. This will bring up My Recordings on your TV. Select the Schedule button on the right of the screen. This will take you to the Daily Schedule screen. Select the Timers button on the right. You will be on the Timers List screen. Press and release the Left Arrow button on the remote to move the cursor into the Timers List box. Select the timer you want to remove. After pressing select on the remote, there is a button on the right, Delete. Select the Delete button and it will ask you if you are sure you want to delete the timer. Select Yes. You will need to follow those steps to delete all timers you do not want. As you delete timers, you will not see those timers on the Timers List or the Daily Schedule anymore. I hope this helps.

Ray Calo
DISH Network

Hello, this is Nick Franta with DISH Network Customer Support.

It is normal for the fan on the 722k receiver to run often to cool down the system. If the receiver is in an enclosed space that could cause the receiver to overheat which would make the fan run continuously.

If you have any further questions let us know.

Hi ed87230my name is Mike Houston of DISH Network and I was going over your post andthere are some things you can check. If your batteries have been in yourreceiver for more than 6 months you will want to replace them. Then press andrelease the SAT button and press Select. If the remote did not respond press theSystem Info button on the receiver to reprogram the remote, I will send a linkto help with these steps. http://www.dishnetwork.com/SupportSection/remote-setup

Hey there, Cheri Torres with DISH Network Customer Service.It sounds like this could be a possible hard drive failure if your receiver isno longer controlling your DVR functions. The first trouble shooting step youare going to want to try is performing a hard reset you can do this byunplugging the receiver for ten seconds from the wall outlet. You will alsowant to make sure that the remote is not the issues try replacing the batteriesin the remote. If you receive a 311 error message when you plug the receiverback in and you are still not able to use any of your DVR functions you areprobably going to need to get a replacement DVR. If this is the case I would behappy to assist you further you can email me at [email protected] your account information and I will get a new receiver sent out to you. Ihope you find this information useful and I look forward to hearing from you sothat we can get this issue resolved as soon as possible! Thanks and have agreat day! :)

djpeter770

You can go to TV 1 to make sure TV 2 is suppose to be set to channel 60. Did you run the auto setup on your TV? If you have already run the auto setup on your TV, unplug the receiver from the electrical outlet for 10 seconds and then plug it back in. This will make the receiver reboot and re-acquire satellite signal. Then see if you get a picture on your TV 2. If not, the last thing you can try is changing the channel from 60 to 73 through the receiver.

With your DISH remote at TV 1, press the Menu button - Main Menu will display on the TV 1. Then press 6 (System Setup), 1 (Installation), and 5 (Modulator Setup). On the Modulator Setup screen, move over to TV 2 Out and select Cable, then press select on the remote. This will automatically change the channel from 60 to 73. Highlight Done on the right and press select. Cancel out of each screen till you get back to the TV screen. Go to TV 2 and put the TV on channel 73. You should get a picture. I hope this helps.

Ray Calo
DISH Network

Hi g tongsonmy name is Mike Houston of DISH Network and I was going over your post and seenwhere your Archos DVR is not working with the remote. If your Archos is sync tothe DISH Network receiver and all the functions still are not working you willneed to call Archos and I will give you the number. Archos (Pocket Dish),8773008879

Hi jlbhatia1952my name is Mike Houston of DISH Network and I was going over your post andwanted to see is there any three digit number on the top right of the screen, andif you do not have the three digit message on the screen are you able to see aprogram on your screen?

Hi carltonmarcumy name is Mike Houston of DISH Network and for the TV2 you want the Modularset to cable and channel 73, and then make sure the TV itself is set to channel73. After you have the modular set to channel 73 and the TV set to channel 73and you do not see a DISH Network picture you will then make sure theconnections from the wall to the TV are tight as well as from the receiver tothe wall. Then you will want to unplug the receiver for 10 seconds and plug itback in it will power up and acquire the signal and once you see that check TV2and you should see the same thing on the screen. I will send a link that will helpout with these steps. http://www.dishnetwork.com/SupportSection/black-blue-tv2

Hi, Cheri Torres with DISH Network Customer Service here. Icame across your post recently and wanted to see if I could help. It soundslike your TV2 remote is going to need to be readdressed. It could be possiblethat your TV1 and TV2 remotes are on the same frequency and remote address oryour TV2 remote may be on the same frequency as another remote in a nearby homeor apartment. I would like to list here for you the instructions on changingyour remote address so that it no longer experiences interference. This shouldbe an easy fix for the issue you are experiencing. I hope this works for youbut if it does not or you have any further questions or concerns about thisissue or any others feel free to email me at [email protected] and Iwill be happy to help. :)
Instructions for readdressing TV2 remote

1. Take TV2 remote to TV1 location (in front of the receiver)
   
2. Go to System Info screen. You can do this by either pressing the system info button on the front of the receiver box or by pressing the power button once then the channel up button once on the front of the receiver. (You may need to open the little door on the front right side of the receiver box)
3. Once you are in the system info screen you will see primary remote address(TV1) and secondary remote address(TV2). For your particular situation you will locate TV2
   
4. Hold down the SAT button until all mode lights light up.
5. Enter a number between 1 and 15 using the numeric keypad on the remote.Change the number to something different then what is already listed in the white square.
   
6. Press the pound (#) button
7. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 5 will appear in the System Info screen under Remote Address.