20 Most Recent GE Security Simon 3 Wireless Home Security System Questions & Answers

Take it off the wall, remove the batteries, and unplug it or snip the wires leading to it.

GE Security... • Answered on May 07, 2021

Check that you are not using an app that is continuously accessing the internet and communicating with a server for some reason that is using the phones WiFi or mobile channel. This will drain battery life if incorrectly configured etc ( i.e selecting access to your location, services and other info )

GE Security... • Answered on May 07, 2021

I install these panels.  For the low battery message to clear you need to power the system down completely.  To do this you need to unplug the battery and also unplug the transformer plugged into an electrical outlet.  When you power the system back up, you need to first plug in the battery leads.  Then the transformer.  

GE Security... • Answered on May 04, 2021

The short answer is eBay. your best bet is to buy a set. 1 contact, 1 magnet. For example https://al.ly/6Xkrws

GE Security... • Answered on Dec 15, 2019

Double check the alignment of the sensor and magnet, the house may have settled and the alignment may have changed enough to show the fault / set the alarm off. There should be a notch or series of notches on the transmitter, make sure the magnet is centered on that. Also make sure the gap between the two is as small as you get it and still able to operate the windows (both vertically and horizontally). If all that checks out, you could have a tamper switch (GE uses a spring to hold it down) that is not getting fully depressed. or, you may have a bad transmitter. If it is the spring, you may be able to stretch it out a little to ensure good pressure on the tamper switch.

GE Security... • Answered on Apr 09, 2018

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GE Security... • Answered on Mar 05, 2018

Check contract lengths. Ask about costs for service call.

GE Security... • Answered on Jun 14, 2017

Check the outlet to ensure it :1- has power , 2- is not a switched outlet. Check your wire connections to ensure they are secure. If all of the above are good, the transformer may have shorted when disconnecting. Use a voltage meter on the transformer terminals and the AC scale, check the output of the transformer.

GE Security... • Answered on Jun 09, 2017

Depends. Do you mean the chime? If all that is missing is the chime whenever a zone is tripped then simply press the CHIME button on the front panel. If it is lighted solid red then your chime is on and it will talk to you. If chime is off then it wont talk to you at all when a zone is tripped. Good luck.

GE Security... • Answered on Jan 02, 2017

Here is the manual. See System Programming on page 11 for default codes.

GE Security... • Answered on Sep 09, 2016

To turn the chime on for your door/window sensor on a Simon 3 panel push the "chime" button on the keypad. Hope that helps!

GE Security... • Answered on Sep 09, 2016

You need a new battery. 6VDC 1.2AH. The GSM module runs directly off the battery and it is no longer getting a full charge.


GE Security... • Answered on Apr 11, 2016

Try 5299 for the installer code

GE Security... • Answered on Mar 28, 2016

Call an alarm company like ADT. If they can use it they will. it will require some minor reprogramming and they will check all sensors, if the use it. 1-800-ADT-ASAP.

GE Security... • Answered on Jan 11, 2016

It might not hurt to try the "Microsoft Solution" and reboot the system. First disconnect the AC power then disconnect the battery. Wait 1 minute then reconnect the battery and reconnect the AC power.See ifyou can arm and disarm the system. Then reconnect the siren and try again to arm and disarm the panel. If the keypads beep it can usually give you an error code that will help you pinpoint the problem.

GE Security... • Answered on Dec 26, 2015

Check all ur windows and doors sensoring connections,might need to be changes.Weather is too hot or too cold,will trigger the alarm.When u arming tries by passed and any error codes for doors or windows connections codes.This should stop the fault alarm by the expanding and contracting sensors by the weathers.

GE Security... • Answered on Dec 26, 2015

There is a couple steps in removing this panel. First, unplug the unit and then locate the tab on the top of the unit, it has to be pushed down. When the tab is pushed down the first faceplate should drop down, exposing the keypad with the menu options. Second, you need to get a small flat head screwdriver and put it under the clip at the top of the panel. You can locate it by finding where your pushed the original tab down; it's right below that. Once you have your screwdriver under the small clip, push the clip up and pull the 2 faceplate towards you. Finally, after the second plate is down, unscrew/unplug the wires from the panel, unscrew the mounting panel and your done! Beware, depending on how your alarm is hooked this can cause a short to your household telephone lines causing them not to work!

GE Security... • Answered on Aug 03, 2015

Do you mean the access code for turning off an alarm or arming the system before leaving? If so, NO. You would have to know the original code to even enter programming to change the access code. Contact your realtor and have them get you in contact with the previous owner. Find out the code from them. If they properly removed their code before moving from the house use the default code, 1234. Good Luck.

GE Security... • Answered on Apr 18, 2015

replace the panel battery. it is mostlikey dead after having no ac power for 3 days.

GE Security... • Answered on Apr 13, 2015

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