20 Most Recent Philips VOIP8411B/37 IP Phone Questions & Answers

I resolved this problem by unplugging the unit for a few seconds, waiting for the system to reset, then pushing the reset button, and waiting for the system to reset a second time. After that, the phone worked perfectly again.

Philips... | Answered on May 07, 2018

I have the same problem , the only logical reason i could think of is that the charger connecting to the base station has malfunctioned . 

Philips... | Answered on Mar 24, 2013

Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)

and that seems to do it.

Philips... | Answered on Mar 27, 2012

if you don't have skype application on your phone, download one because the site that want to log you in can not connect,the best thing is to have the application of your phone size either facebook,tweeter or any kind of application

Philips... | Answered on Sep 22, 2011

Dial 58#. Listen for fast beep then put in number between 2-9.

Philips... | Answered on Feb 24, 2010


Please take a look at the base station. Just above the telephone RJ 11 you will see a tiny reset hole. Using a bent paper clip or toothpick GENTLY insert it into this pin hole until you feel that the reset button is depressed. Press it for say 10 seconds. Turn off the base and then turn it on after couple of minutes.

Hope this helps.

Philips... | Answered on Jan 21, 2010

try the reset procedure.reset the device by turning it off and removing the battery.then after one minute insert the battery and turn it on. connect the device to the charger and try moving the cursor.and check out. this will help.keep updated.thanks.

Philips... | Answered on Jan 15, 2010

try to check if the mic and the speaker works. or check the configuration properly..

assign the right ip configuration and the connection.

Pm me if problem persists.
I hope this will help you out.. :)

Philips... | Answered on Jan 03, 2010


Philips... | Answered on Jan 02, 2010

I had this same problem... If you use Microsoft Outlook for emails, then this might be the solution: Open Skype and click on View, and untick the 'Show Outlook Contacts'. Hopefully this will cull the list of contacts and will enable the Philips voip phone to view contacts again... Perhaps it's because the Outlook contacts are vCards - something which the Philips phone can't recognise?

Philips... | Answered on Nov 24, 2009

I often have the same problem and haven't found the solid solution for it yet. But, for me usually helps doing this in following order:

1. restarting my router
2. unplugging the base for about 10 minutes
3. taking the batteries out for about 10 minutes

Hope it will work for you too.

Philips... | Answered on Oct 30, 2009

i use this phone via a mac. i don't recall any driver being necessary. but check philips website. type 841 into search box and then click software and drivers. link below.
good luck


Philips... | Answered on Jun 12, 2009

If lowercase unregistered is in main display and a reg. appears under the left soft key:
Press the left soft key below REG. and then press and HOLD the button on the top of the base station until the two indicator lights on top of the base station turn off. Wait until handset signals with beeps and registered. You are done

Press REG Register shall be highlighted.
Scroll to Register. Press Select.
Enter the system PIN (Default: 0000). Use
CLEAR to correct typing errors.
Press ENTER to confirm.
• Your handset starts searching for the base.
Press and HOLD the round button on top of the base unit until the two
indications turn off.
• If registration is successful, the signal icon

Philips... | Answered on May 25, 2009

sounds simple in the manufacture hand book that came with head set
states on some models they have this particular compatible mode built in
depending on specs of phone and headset gotta make sure that they were built with these built in specs and not all dect/gap work with other sets

Philips... | Answered on May 16, 2009

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