20 Most Recent Western Digital 500GB My Book Pro-External 500 GB Hard Drive Questions & Answers



Mine came with an 12V DC, 1.5A, 18W adapter from Ktec. The same can be found on Amazon. take a look: Stop searching Start charging like pro I hope this was helpful. cheers
11/30/2014 3:56:39 AM • Western Digital... • Answered on Nov 30, 2014

How do you put new motor in ex hard drive ?

The motor is inside the sealed hard drive case. Replacing the mechanical motor is impossible without a clean room. Dust will destroy the drive. Try and transfer the data off of the drive as soon as possible. Then check the warranty status here: WD Support Warranty RMA Services
5/6/2014 7:44:28 PM • Western Digital... • Answered on May 06, 2014

Cant See Data On WD External (500GB)

dear,dont take tention,if data is deleted accidently i can recover total data your using some software.
so first you try
1-remove some data from Hard disk
2-may be virus occured or attach with files.
yes you can easily recover the delete files.
4/23/2014 2:17:38 AM • Western Digital... • Answered on Apr 23, 2014

Data deleted off of My Book 500G drive

Hi jaband9,

The good news is yes you can recover the data, and hopefully you can use the free download HERE.

You want to choose the software download on the right column. There are 4 executables that you can download to help resolve the problem. That should do the trick.

Good Luck

And don't forget to leave a rating regarding my solution.

4/22/2014 9:33:20 AM • Western Digital... • Answered on Apr 22, 2014

All my stuff is gone

Don't reformat. You will lose everything. It's still there. If it shows up in My Computer, right click and select Properties, then Tools, then Error Checking - Automatically FixFix Errors - just check the top box. That should fix the file system.

I've had problems with these - the 500GB, the 750GB , even the Passport 160 (so why do I buy them...)

If you need to recover stuff, I use a little 260KB program called FileScavenger from Que Tek Consulting Corporation that someone sent me. Simple but can take a loooooong time if you need deep scan. Will find overwritten stuff. But hopefully the Error checking will work.
7/25/2013 1:23:53 AM • Western Digital... • Answered on Jul 25, 2013

My drive cannot be recognised

try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this program to recover your files.http://www.asoftech.com/adr/
1/19/2013 12:42:24 PM • Western Digital... • Answered on Jan 19, 2013

What soflware i need to use my western digital?

All software should have been provided on the drive itself. You should be able to connect the drive to your computer and immediately be able to access the drive contents. Once you have opened the drive on your computer, there will be listed various programs to install to use your drive for backups and other purposes.
2/11/2012 3:21:06 PM • Western Digital... • Answered on Feb 11, 2012

It powers up for a

it sounds like a power issue check all leads attached to your external western digital make sure they are securely seated and are not faulty

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seatedif this fails to fix the problem you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap hope this helps

9/25/2011 12:58:14 AM • Western Digital... • Answered on Sep 25, 2011

When I click the power

If your not getting any power use a multimeter on the hard drive power cord,, probe orientation doesn't really matter you just get a negative reading if it's reversed. One probe down the middle one of the metal on outside of power adapter. Can't get a probe down middle just stick a paper clip and just probe to that. If it is getting voltage then the dc jack inside the hard drive enclosure could have broken loose take something pointy and gently push the jack on the hard drive if it wiggles it's broken and needs to be re soldered. Comment back for more assistance if needed, General solutions below
Check the following
  • With the drive plugged in on powered on place your hand on it should be able to feel it vibrating (if no its not getting power or dead)
  • If power and vibrating put your ear to the drive (repeating and squealing are bad, crunching sound is generally ok)
  • With the drive plugged in and it sounds ok and it's vibrating[platters are spinning] right click on "Computer"/"My Computer" select manage > Disk Management, locate your drive if it is listed try to initialize it
  1. Right Click drive, properties, hardware tab, select drive, properties, volume tab and click populate
If it wont populate or doesn't show at all in storage manager at all either the drive itself is bad or the control in the external enclosure is bad. You can attempt to remove the drive from the enclosure and plug it in directly into the computer but this tends to void it's warranty. If the drive works however you can simply buy a new enclosure for about $12

Comment back if you need more assistance
8/31/2011 1:29:51 AM • Western Digital... • Answered on Aug 31, 2011

I have a WD that

You can try a free program like Recuva to save your data: http://www.piriform.com/recuva

A good choice for fast remote data recovery performed over the internet is: http://FreeDataRecovery.us

Another reasonably priced choice but you need to ship out the drive is: http://300dollardatarecovery.com
7/26/2011 2:20:23 PM • Western Digital... • Answered on Jul 26, 2011

Wd passport 500gb only works

It could be that it's formatted with an HFS+ filesystem, which is not natively recognized in windows. Open up the disk management and check the filesystem on the device. If it is HFS+, you can get it to be recognized by getting all the data off, formatting it with another filesystem (FAT32 or NTFS are recommended), then putting the data back on.
7/12/2011 4:08:42 PM • Western Digital... • Answered on Jul 12, 2011

I've got a 500 gig

You need a data recovery service. This guy does remote data recovery and just asks for donations.

5/29/2011 2:43:13 PM • Western Digital... • Answered on May 29, 2011

MY passport SE 500gb IS

YoUr KeYbOaRd Is AlSo DeFeCtIve!
4/29/2011 2:12:55 PM • Western Digital... • Answered on Apr 29, 2011

I have western digital external

Right Click on My Computer, go to 'Manage'. A window should pop up and look on the left side and find 'Disk Management'. Check to see that your drive is see in there. If so, right click on your drive and go to 'Change Drive Letter and Path' and assign it a new drive letter (any letter thats not in use by another drive) and it should come up.
If you do not see your drive in Disk Manager, unplug your drive, restart your computer, and then once the computer is fully loaded, plug in your hard drive.
4/11/2011 1:20:20 AM • Western Digital... • Answered on Apr 11, 2011

Wd passport se 500gb wont

Try Disk Warrior to test and repair your HD! It's an excellent sofware! If the problem persist you need to re-initialize your HD!
2/28/2011 2:04:50 PM • Western Digital... • Answered on Feb 28, 2011

I have a western digital

Visit Western Digital here to order a replacemant. 15 to 20 bucks..

You should double check the correct one. but I think the 18 watt one will work for you.
2/10/2011 5:55:50 PM • Western Digital... • Answered on Feb 10, 2011
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