20 Most Recent Microsoft ZUNE JS8BRPBDLUG MP3 Player Questions & Answers

Did the charger documentation say it was Zune compatible? If so, you might try contacting the charger's manufacturer, since it sounds like you fried your board.

Does your Zune respond at all if plugged into a computer via a Sync cable?

Microsoft ZUNE... | Answered on Jun 13, 2015

try to rest it if that is not working download the upgarding firmware utility

and give it a a firmawre upgrade.

plz rate as good as u can so we can help others.

Microsoft ZUNE... | Answered on Feb 21, 2014

Re start the Zune, then reinitilize it from the software back to factory new, then re-import you media.

Microsoft ZUNE... | Answered on Dec 07, 2013

go to microsoft's site, or xbox.com and look for the Zune software. they still offer it. once installed you can add music to your Zune.

Microsoft ZUNE... | Answered on Nov 05, 2013

You need to go to Microsoft's site and download the Zune software. Once that is installed you can add music to your Zune.

Microsoft ZUNE... | Answered on Nov 05, 2013

most likely the battery is old and isn't holding a charge anymore. this isn't a difficult problem to fix, but depending on your Zune model might require some simple soldering. replacement batteries can be found on eBay, and if you have a 1st Gen it is a simple swap. anything later and you will have to have basic soldering skills, or know someone who does. good luck!

Microsoft ZUNE... | Answered on Nov 04, 2013

When you connect the MP3 player to your computer with the supplied USB cable then computer detects the player as an external storage device or a Removable disk, you can then view the folder on your MP3 player. Open the music folder and create a new folder on the player exactly the same way you create a folder on your computer's hard drive. To organise your music, make a folder name with the name of the music album and place the album's MP3 files in this folder, then copy the mp3 files from the computer into this folder.
You will then be able to select the music you want to play by the music album folder.
To delete a file from your MP3 player, connect the supplied USB cable to your player and then plug it into the USB port of your computer.
The computer will detect your player then click on this device to view the files, you can then click on the music file to highlight the file and then press the Del key to delete the file off your MP3 player.
Check the specification of your MP3 player to determine the type of video file format it uses.
Most common video files that MP3 players use are, AVI and WMV, there may be others such as FLV, MOV and DivX.
If your player cannot play a video then it is an incompatible video file format, then you need to convert that video file to a format that your MP3 player uses. After video conversion then copy the video files to your MP3 player using the USB cable from your computer.
Click on this link for instructions on converting video files for MP3 players :-
MP3 players can only play music files in mp3 file format.
You can download mp3 music files from the Internet to your computer and then copy them to your MP3 player using the USB cable.
For your CD collection, you need to convert your CDs to mp3 music files onto your computer or download them from the Internet and then copy them to your MP3 player after you have connected the USB cable to the MP3 player and the computer.
You can do this using Windows Media player and Rip the CDs - Media Player will create a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format :-


Microsoft ZUNE... | Answered on May 15, 2013

You shouldn't have to install the driver yourself! Uninstall and Delete all files connected to your Zune (except your music files!). Now, plug your Zune in, and the computer should locate/install all the necessary drivers and software needed to operate your Zune. Then, you can format/personalize the Zune software the way you want. The computer downloads the drivers for you! Try that! It should work wonderfully!

Microsoft ZUNE... | Answered on Mar 20, 2013

I figured out the solution by just getting upset.
Hold the Back arrow (<-) and Up on the touch pad and it will restart the Zune. This works for the 8gig and 80gig Zune.

Microsoft ZUNE... | Answered on Feb 08, 2013

now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

Microsoft ZUNE... | Answered on Jan 21, 2013

Hi pedrojohnson
Try this solution to your problem:
Open your browser and go to Zune.net.
Click the "Sign In" link at the top right corner on the page.
Enter your user name and password on the sign-in page.
Click the "Support" in the upper right corner of the page, then click the "Change Password" link on the right side of the page.
Enter your Windows Live ID in the corresponding field and type the security code that appears.
Click the "Continue" button.
Click on "Close Account" at the bottom of the next page.
Scroll down and type in your password in the field that is provided.
Click on the "Yes" button.
This will close both your Windows Live account and your Zune account.
Please take time to rate me

Microsoft ZUNE... | Answered on Oct 18, 2012

As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

Microsoft ZUNE... | Answered on Aug 18, 2012

If you have not erased the MP3 files on the Zune, you should still have them on the Zune and can play these MP3 music files.
When you plug your Zune into the computer can you see the MP3 files on the Zune as an external drive on the computer?
If so you can copy the MP3 files back into your computer.

Microsoft ZUNE... | Answered on Aug 18, 2012

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