20 Most Recent Western Digital 500GB My Book World Edition 500 GB Hard Drive - Page 5 Questions & Answers

i would make sure it has the proper cord with it then plug it in the restart your computer with it still plugged in

try to recover it from PC inspector File recovery - before formatting. Though, trying to format the disk will clear the data, and can be recovered by recovery tools only - try recovering it without formatting.

Yes, Windows 7 contains USB support and support for "plug-and-play" devices.

If you open the window to your external hard drive you should be able to highlight the pictures you want to save, then left click and hold on the highlighted pics and drag them over to the external drive. Be sure to put them in a folder on the external drive.

pls check the cable , ( usb cable ) by connceting the device to back panel ( usb ) & feel on hand if you can see any movement , if not logic card of HDD may have been damged / or become non functional .

Regards

Have a look at the setup instructions, see if this helps.. good luck :)

World Book Setup Manual

> stopped working toady (froggy? today?)

It "died" -- either the electronic circuit-board "under" the "spinning" part of the disk-drive has short-circuited, or the motor that spins the recording surfaces has quit.

You've tried it on another computer -- so you've done all that you can.

Any 500GB disk-drive is likely to still be under the W.D. warranty.
Open the enclosure, and get the model-number and serial-number from the label on the disk-drive.
Then, access the W.D. web-site, and click "check warranty status", and enter that information.
If the warranty is valid, W.D. will replace the device, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program -- purchase a new W.D. device from the W.D. web-site, and you qualify for a good discount on your purchase.

Or, remove the disk-drive from the enclosure, buy a replacement, compatible, disk-drive, and "transplant" it into the enclosure, to create a working external storage device.

Hi there,

There is half of the answer in the question, 2 things to look out for :

1. When the power supply is becoming defective it could act like you are describing.

2. The drive could be defective

To confirm that the power supply is not the problem you can try to find another one and try it or you can also remove the hard drive from the WD book and connect it directly to a pc.

Good luck and don't forget to vote.

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

1. The USB cable between the drive and the computer may be damaged.
2. The circuit board which connects your drive to the interface of the external may be blown.
3. The power supply (if applicable) may have a blown transformer.

The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

The disk-drive has malfunctioned.

Search online for a professional "data recovery service".
For a significant fee, they can repair your disk-drive,
just long-enough to copy your files to a new disk-drive.

If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.

If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.

During the boot up process you will see on the screen press delete to enter set up

Press either delete or f2 during the boot up process to enter BIOS scroll down to set user password you can change or remove your password from there

hope this helps

Please scan the whole PC & External HDD, your system has got some virus/maleware.

P/L CALL YOUR NEAREST WD SERVICE CENTER

Very few external disk-drives _have_ an IP-address (the Apple Time-Machine is the exception). For those drives that do,
they obtain their IP-address automatically, by sending a 'request' out through their network-connection. A DHCP ('Dynamic Host Configuration Protocol') server on the network sends an IP-address to it. Most 'home' routers (wired or wireless) include the DHCP-server functionality.

So, the only way to change the IP-address is to configure the DHCP-server to always assign the desired IP-address whenever that specific device sends a 'request' for an IP-address.

Close all windows the device is using...

try replacing all the leads that attach to your hard drive including electrical extensions + IDE,SATA and the ones that attach from your motherboard to hard drive
replace them they are probably old and faulty ?
good luck

Probably the power supply

12 VDC for most of the Drives...

Any how have a look at the following link....

http://www.wdc.com/en/products/productcatalog.asp?t=2#jump136

di ko alam ?