20 Most Recent Xerox Phaser 8550/DT Thermal Printer Questions & Answers

First you need to find out why its offline, it could be the printer is off or the connection to the network or computer is unplugged or loose or just a wacky problem when there is a power outage from time to time or you changed some settings and never reboot your computer.

Try going to Start > Printers and Faxes > Right click on the Phaser printer to check the status there and right click > properties >Ports tab > select your printer and then configure port. a port settings window should open which displays the printers name and IP address. You can also find the IP address on the control panel on the printer scroll down to Information > Printer Identification and the IP address and other printer info should be displayed there.

Copy the IP address and paste it in the browsers address bar and check the status of your printer there, check if there are any jobs waiting to print, try clearing all of them, check the status page to see if there are any issues such as low ink, etc.

After running thru trouble shooting options and help menus there if all else fails, restart your printer by powering down, do the same for your computer and restart them both. I've had these issues before and sometimes just a reboot will correct itself.

Xerox Phaser ... | Answered on Jul 22, 2010

on the control panel go to trouble shooting > printing problems > advanced

If this doesn't get the ink flowing make sure you are not low on ink by checking the loader and if that is not it check the loader for cracked ink chips in the loader which may be preventing the ink from getting pushed down onto the melting mechanism. I had that problem once and fixed it by shutting the printer off, letting it cool and then laying it on its back side with front up in the air with ink loader open fish out the ink sticks and visually check for broken off ink chips and if none are seen. Do what I did out of frustration, unplug the unit and thru the holes in the ink loader stick a screwdriver in there and try to "lightly" scrape any petrified ink that may be stuck and not clearing out. I did this, felt a little resistance but no chunks or anything broke loose however the problem seemed to have been cured. I suppose I broke some ink loose after all. Good Luck.

Xerox Phaser ... | Answered on Jul 22, 2010

Even if your printer's front control panel display has not gone bad yet, it could only be a matter of time.

If your printer has never had its control panel display replaced, you can get a free replacement from Xerox, even if the printer is out of warranty. Just call 877-571-7765 with the serial number of your printer.

I think this is due to a known defect from the factory for many of these panels having a bad soder weld which eventually causes issues with the panel, even if not apparent at first. That was the case I had. Just one day out of the blue my panel went blank, some days its lit with no display others the display is upside down or reading gibberish other times it seems to work fine. I tried looking for a bad soder myself but couldn't find it then later found out there was a soder issue via another post on this site and they will replace this panel free of charge.

Xerox Phaser ... | Answered on Jul 22, 2010

Your printer needs to have the default menu item selected. It would be "Walk-Up Features". Restarting the printer and waiting for it to be ready would be the best way to be there, but you should be able to hit the back button a few times and up a few times to get to the first menu item.
Anyway, from the default menu item, press down once (highlights Information). Then OK (enters Information menu). Then down twice (highlights Information Pages). Then OK (enters Information Pages). Then OK again to print the Configuration Page.
Also, if your printer has never had its control panel display replaced, you can get a free one from Xerox, even out of warranty. Just call 877-571-7765 with the serial number of your printer.

Xerox Phaser ... | Answered on Jun 30, 2010

Hi there,

Well the problem seems because of driver. First of all you can try installing a driver for your printer that compatible with the windows 7 operating system. You can please follow the below link and download the compatible driver -


(just install the driver after downloading, and check again)
Please post comments if further you have the same problem.....

Good Luck!!


Xerox Phaser ... | Answered on Feb 04, 2010

Do a Google search for parallel to usb and you should find all kinds of info. It seems that Belkin makes one. Check it out.

Xerox Phaser ... | Answered on Mar 17, 2009

I can check if I find the service manual.

Xerox Phaser ... | Answered on Oct 28, 2008

I am suffering from the same problem and I called Xerox. The problem is your control panel and this is a known defect for this printer. My replacement os on its way. It appears that if you take off the control panel, you can find a bad soldier joint.

Xerox Phaser ... | Answered on Sep 12, 2008

Try this link:


Xerox Phaser... | Answered on Feb 08, 2020

Please check the HD & RAM.

Xerox Phaser... | Answered on Apr 12, 2019

I suggest You Go to Official Xerox Printer Page For You Xerox Printer Problem On Below Xerox forum URL Link: Clearing Paper Jams In Case You Still face Problem and Need Online Assistance Then Please Follow Us For On :
Xerox Printer Support

Xerox Phaser... | Answered on Aug 20, 2018

Have you tried replacing the whole drum cartridge?

Xerox Phaser... | Answered on Aug 04, 2018

What model do you have?

Xerox Phaser... | Answered on May 01, 2018

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