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Xerox Phaser 8500/DN Printer - Page 3 Questions & Answers
Error code 11,009,46:252629
Communication timeout failure detected. This is either a bad I/O board or bad Electronics Module.
Ensure the printer is plugged directly into a wall outlet and that it is properly grounded (3 prong outlet, not 2 prong).
Inspect and reseat all connectors to the I/O PCB and Electronics Module.
Reset the NVRAM and retest. If the error still occurs, then replace the I/O PCB, then the Electronics Module.
37,002.47:88983
This is a PEST (Print Engine Self Test) error = Printhead Left jetstack disconnect. The Left Jetstack is not drawing the expected power from the power supply.
Devices sharing the printer's AC outlet or circuit, such as another printer, coffee maker, space heater, may be placing intermittent demand on the AC circuit. This sudden demand creates a momentary AC voltage sag that causes the PEST test to fail. Verify the AC power source prior to replacing any parts for this error. Xerox recommends this printer be plugged directly into the wall outlet and not into a surge protector, battery backup or multi-outlet strip.
If none of these conditions exist, then the printhead is bad and will need replaced.
046K00530 Printhead (8500/8550)
Error code 09,037.45:210259
Ink cube count sensor flag is stuck. 09,37.45 would be the yellow. Make sure you are using genuine Xerox OEM ink cubes.
Features on the bottom of the genuine ink sticks actuate the Ink Out Sensor in each ink channel in the Ink Loader. Damaged ink, or non-genuine ink may not reliably actuate the sensors.
If the sensor finger is not stuck down, then the Ink Loader will need replaced. After replacement you will need to run the "Clear ISC Fault" test to clear this error.
133K27710 Ink Loader Assy & Door. (8500/8550)
Xerox phaser 8500 paper jam
Before you clear the paper out, If you press the question mark button (?) it will display the Jam Code which will narrow down what kind of jam you have. You can look it up if you can get access to a service manual.Oddly, the most common jams aren't caused by rollers and need a DM camshaft 020K14801 changed instead. If you have jams right at the tray then get the roller kit 604K42200 after all.Good luck ...Whit at www.iteminconline.com
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