20 Most Recent Dell 3010cn Laser Printer - Page 6 Questions & Answers

1. Reseat and clean the 4 toner cartridges and verify the orange plastic covers have been removed.
2. Reseat the toner cartridge carousel position. By doing the following:
Lift the handle of the first available toner cartridge or toner cartridge attempting to be installed and remove the toner cartridge.
Close the front cover. Power off the printer. Power on the printer.
An LCD message Insert <toner color> Toner appears. Open the front cover. To reinstall the toner cartridge, align the arrows on the cartridge with the corresponding arrows on the printer, guide the cartridge in until it snaps into place, and then push down the right lever to lock the cartridge in place. Close the front cover. The toner cartridge carousel rotates to the correct toner position.
3. Verify the developer rotor frame is not bent. If it is bent then the printer should be replaced, it would not be cost effective to replace the frame.
4. If it is not bent. Open the front door, try to rotate the carosel. It should NOT rotate. If the rotation is rigid and feels broken, then the printer should be replaced. If it rotates smoothly, the developer latch should be replaced. If the carosel does not rotate but still gives the error the rotor control board should be replaced.

you need to change the drum

Empty the container that holds the "waste" toner.
You may have to use the controls on the printer to say that you have emptied the container, because the printer is "estimating" (not actually "measuring") how full the container has become, based on the number of pages that have been printed.

pull open the front cover lift up the top cover lift up the blue handle on the right pull the blue handle in the middle up that is the drum unit steven 818-888-0006

I have a Dell 5100CN, and believe that this problem is caused by the drum not releasing the full charge which holds the ink in place on the drum until the page is printed. After the image is transfered to the Drum, the 'Fuser' unit heats up the paper and pressure forces the paper against the drum to transfer the toner from the drum to the paper.

Since the Image is printing, and you are getting a ghost, I guess that the problem is most likely the 'Pressure Roller' or 'Heater' in the 'Fuser' unit.

Buying the Fuser unit from Dell could cost you around $200 from Dell, but I just found one on eBay for $129 Got to www.ebay.com and search for item number 190388919845

I highly recommend that you buy a new OEM (original Equipment Manufacturer (Genuine Dell)) 'Fuser Unit'

Good Luck

check drum for sign of line, if not found proceed to fuser for a sign of toner spill. for where ever spill found clean and make a test print again. if found again remove toner and check for possible spillage path for the repair or replacement.

Go to
www.internet-ink.co.uk/dell/dell-toner-cartridges--p4866 This will tell you all about the drum. Then check out other sites where you might find it cheaper.

image quality issues.

1. Press and hold the up arrow () and down arrow (), and then turn on the printer.
2. Release the arrows when Diagnosing... appears on the operator panel.
3. Customer Mode should appear on the operator panel.
4. Press the down arrow () until the LCD displays Test Print.
5. Press the Select () button.
6. Press the down arrow () until the LCD displays ContaminationChk.
7. Press Select ().
8. The LCD displays Busy while the 3110cn prints the "ContaminationChk" pages.
9. Examine the test pages to determine if the defect is being duplicated and also which pages are displaying the defect.
10. If only a specific color page is reproducing the defect, then that color toner cartridge is causing the issue. You can verify this if an identical known good cartridge is available to swap for testing purposes.
11. If the image defect appears on all color pages, then measure the distance between repetitions of the defect using the ruled edges of the color test pages.
    Good Luck

I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

http://support.dell.com/support/downloads/driverslist.aspx?os=LHS64&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_LSR_3010CN&hidos=WLH&hidlang=en&TabIndex=&scanSupported=False&scanConsent=False


This links to the dell drivers for that printer. They only list 64bit server 2008. If you have a 32 bit version of server 2008, you can try the 32bit vista version of the driver.

Hi there
This is only the sencor or a switch needs cleaning or replacing just have a look how it closes there be a sencor or a switch.

Hi there
Front or Top Cover Is Open, take a look where the cover cloeses there will be some switch or sencer there to tell it it is closed it may not be working or may need just freeing.

You have a bad cartridge, return it.

This is due paper out rollers having issue. Repair/replace the damaged rollers may solve your problem.

Revert back for more assistance.