20 Most Recent HP Officejet 5780 Printer Questions & Answers

normally you will need to let the printer know that you have preformed any maintenance on it by clearing the error count after such an error occurs and is fixed it is normally listed under general or service options on the printer menu but you may need to look through the users manual

hope this helps

HP Officejet... | Answered on Oct 27, 2010

Step eight: Install the cartridges
  1. Raise the top cover of the product. Figure 5: Raise the cover c00830210.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 6: Remove the tapec00442146.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00442147.gif
  3. Slide the new cartridge forward into the empty slot. Then gently push the upper part of the cartridge forward until it clicks into place.
    • Slide the tri-color cartridge into the left slot.
    • Slide the black or photo cartridge into the right slot.
    Figure 7: Insert the cartridgec00830211.jpg
  4. Close the cartridge door. Figure 8: Close the cartridge doorc00830212.jpg

HP Officejet... | Answered on Aug 08, 2010

Check and correct the USB cable connected to the printer and the system will resolve your problem.

Thank you for using Fixya.

HP Officejet... | Answered on Jul 22, 2010

Give the printer for service.

HP Officejet... | Answered on Apr 10, 2010


The problem is most likely cause by ink, correction fluid or lint blocking the scanner pickup. Check out the tip we have posted here that should get you back going again.


I hope this helps, if so please rate our solution.

Corporate Computer

HP Officejet... | Answered on Apr 04, 2010

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

HP Officejet... | Answered on Mar 01, 2010


just select your OS and download

HP Officejet... | Answered on Feb 08, 2010

Here is the link to the software and driver page for your printer:

Download and install the software located on this page.
If this does not solve the problem, you need to make sure your USB ports are enabled and/or installed correctly by checking in your system device manager.
Let me know if this solution does not work.
Best wishes,

HP Officejet... | Answered on Dec 17, 2009

Check the color cartridge.May it's clogged or empty.Try with another color cartridge.

HP Officejet... | Answered on Nov 19, 2009

Please see this forum thread and follow the instructions given there to resolve this problem...Apparantly you are not alone.
When you uninstall the software use the HP uninstaller as described in the advice from Raymond J. - Go to Start>All Programs>HP>uninstall.
Reboot your computer.
Then go here and download the full software and drivers for your printer.
Reinstall. That should take care of it.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

HP Officejet... | Answered on Sep 09, 2009

Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

HP Officejet... | Answered on Sep 07, 2009

clean your scan glass (thin strip of glass running from front to back, underneath document feeder) with a soft cloth and alcohol.

HP Officejet... | Answered on Jul 16, 2009

You need to have "Scan" on your printer.
Insert what you want scanned where you would photo-copy and push "scan". Follow your prompts on screen.

HP Officejet... | Answered on Feb 23, 2009

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