20 Most Recent Disney Mix Max Digital Media Player - Page 6 Questions & Answers

If you call Digital Blue at 1-888-800-0502 they will send you a cd.

The Mix Max isn't an MP4 player. It's an MP3/WMA audio player and WMV (Windows Media Video) player. Even if you do put MP4's on the same way you put your music on it won't even know it's there. The videos have to be in WMV format to begin with and then they have to be properly encoded for play on it.

Check out #7 at http://digiblue.com/customer-service/faqs/disney/mixmax/index.html
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

You should be able to drag everything over to the player.

Connect the mix max to the computer. Open the "pictures/photos" section if there is one. If there isn't, just do the next step.

Open your pictures file on your computer. Highlight/click on the photos you want to transfer. Drag them to you device. It may take a few minutes depending on how many pictures you have.

You should be able to drag everything.

Plug in your player. Open the music files. Highlight/click on them and then drage the items to the desktop of your computer. It may take a few minutes depending on how many songs you have.

Put your memory card in the computer. Highlight/click on the music on your computer and then drap that to the memory card. It may take a few minutes depending on how much info you have.

There is a reset button on the bottom of the unit. Use a pin to push it and the system should re-set. This will not erase everything on it, just reset the error.

Try adding the songs on the the device with Winamp.
(take the songs off and put then in a folder on your computer 1st)

Download and install the Window Media Encoder.
1.1 To make WMV content, you should download Windows Media Encoder from the
Microsoft Website to download Windows Media Encoder 9 Series.
http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx
File name: WMEncoder.exe
1.2 Then, install the Windows Media Encoder.
2. Procedure of convert video file to WMP9.
2.1 Open the Windows Media Encoder software
2.2 After WMV Encoder start, new session window will be show as below, select the
“Convert a file” Icon and click “OK”.
2.3 Then select and choose the input source (WMV file) and the output file on the File
Selection Dialog Box. After that click “Next”.
2.4 Select “Pocket PC” for the contents distribution and click “Next”.
2.5 Select “Pocket PC standard video (CBR)” for the video and select “CD quality audio
(CBR)” for the audio, then click “Next”.
2.6 Input the contents (i.e. Title, Author, etc) as desired then click “Next”.
2.7 When the Setting Review Dialog Box appear, click “Finish”. Then the input WMV file
will start encoding automatically.
2.8 Then press “Stop” icon as soon as encoding is started.
2.9 Then the Encoding Results will pop up on screen, click “Close” to close the
Encoding Results dialog box.
2.10 Click on “Properties” tab.
2.11 Then the “Session Properties” dialog box will appear on screen.
2.12 click on the “compression” tab and then click the “Edit” box.
2.13 For the Custom Encoding Settings, under “General”, make sure to set the media
types of Audio to “CBR”, “Windows Media Audio 9.1” and Video to “CBR”, “Windows
Media Video 9”. Then click on the “259Kbps” tab.
2.14 Please be sure you must follow the below setting, otherwise, the DMP9050 will not play
for the WMV file.
Audio format: 128 kbps, 48 kHz, stereo CBR
Video size: 220 x 176
Frame: 30 fps
Video bit rate: 384K bps
Key frame interval: 5 sec
Decoder complexity: Simple
NOTE: Make sure the setting is correct before starting the encoding process,
otherwise, the DMP9050 will not play for the WMV 9 files.
When finish the settings, click “OK”.
2.15 Click on “Apply” to access the setting, then click on “Start Encoding”.
2.16. When the Pop up dialog box appear, click “Yes” to start the encoding process.
2.17 Encoding in progress, the process time depend on the size of WMV files.
2.18 When it is finished, the Encoding Results dialog box will appear. Click “Close” and the
output WMV file can be played by the DMP9050.

if you have Vista with Windows Media 10 or later by default, then you will need to install the Windows 9 library runtimes. It can be done. This works on XP and Vista

There are several types of chargers you can use with the mix max....car charger, wall charger, USB to computer (FYI turn your computer off while charging and it stops), and my favorite - the speaker station. Just do a search for disney mix max charger on the internet, amazon, or ebay and several options will come up. I like the speaker station because it is easy to charge with it and lets my daughter use it as a stereo and dance unit if she wants.

I solved this problem by using WME (Windows Media Encoder) per Digital Blue's website to re-encode the video, however, instead of choosing 220x176, I chose pocket pc widescreen in the new session wizard. This is found on the encoding options page in the video drop down box. This changed the video size to 320x240. Suprisingly, this worked.

The memory may have become corrupt. It happens some times with devices that have internal memory if you don't use the safely remove hardware thing in Windows. Try formatting the memory. You'll have to add your songs back to the player afterwards but it will probably clear up the issue. Here's a link to the instructions on how to do that.
It has to make a library file of the contents on the player. It uses that file to display the titles and artists when scrolling through the menus and what not. You'll have to format your player in order to clear it up. This will erase everything and then you can put your songs and stuff back on it. Just make sure that when you do you leave at least 4 megs of space for it to make that library file. Here's a link to the manufacturers instructions on how to format the player.
http://digiblue.com/customer-service/faqs/disney/mixmax/06.html
They also have instructions on how to safely remove hardware in their FAQ's on the site.

I suggest you just wait for it mine can take minutes to start up but it still turns on so wait a few minutes if not working get someone to look at it

This means that the player is not downloading anything or running any programs, and if you disconnected it at that time, the items on your player would be unaffected. Once you have downloaded songs, pictures, or movies, you need to wait for this screen before you disconnect your player.

Oops, correction ... I reset it again and tried it and it came right on. It looks great, it sounds great. If you look on the bottom of the player you'll see a tiny pin-hole. Just stick a needle or pin in it, reset it and try again. Good luck.

there is a guide here http://digiblue.com/customer-service/downloads/qsg/Disney_Mix_Max_Guide.pdf I don't know if this will help you or not

The memory may be corrupt and it can't read the music files correctly. Open your My Computer icon and plug the player into your computer. You should see a new removable disk called Mix Max appear. Right click on the disk and choose Format from the pop up menu. At the Format window make sure that the File System is set to FAT32 and click Start. At the next window click OK to proceed. You'll then need to add the songs back to your player but it should correct the problem. When adding the songs to the player again make sure that you leave at least 4 megabytes of space available so it can create the library file.

Try pressing the reset button next to the USB connector on the bottom of the player with a thumb tack or paper clip.

I had a similiar issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well

I had a similar issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well

I had the same issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well