20 Most Recent Canon PIXMA MP810 All-In-One InkJet Printer - Page 3 Questions & Answers

Try going directly to the printer and performing a manual scan and see what happens.

Canon PIXMA ... | Answered on Jun 06, 2012

You have to make sure you're connected to the printer and the drivers are installed. If it's a direct connection to the printer, you solution is as easy as unplugging it, and plugging it back in. If it's a networked printer, then go to start > Devices and printers> and click the add new printer button near the top of the window.

Canon PIXMA ... | Answered on Apr 15, 2012

I had the same problem. Everything was working fine one day, but when I tried to switch it on the next day, nothing! The status light came on green briefly but then turned off. I thought the power module might be blown so I ordered a new one, that changed nothing, my printer was still completely dead, showing no sign of working at all.
I dismantled it to inspect every component for signs of failure, everything looked like new. Having read that the print heads can fail (dry out then blow) on canon printers, I tried starting the printer without the printhead and hey presto, it turned on and went through it's startup cycle. After making whirring sounds for a while a message popped up telling me that there was no printhead installed. As soon as I reinserted the printhead the printer turned off and wouldn't turn on again, even if I removed the printhead again (and unplugged/waited etc). I had to unplug and then re-plug a connector on the printer's motherboard to get back to the stage when the printer would turn on (without the printhead).
I have inspected the printhead with high powered magnification and found nothing unusual - a new printhead is about $100! My final conclusion is that there is nothing actually "wrong" with the printer but rather that it is a case of programmed obsolescence. My printer is about 5 years old (like new) and in the service manual that is the prescribed lifetime for the printer, so it's designed to simple stop working after that time.
PS. I did do the ink well reset procedure, didn't help.

Canon PIXMA ... | Answered on Jan 26, 2012

The only thing is to open it and get to the power board, check the fuse on the board. if it's ok then you need to change the board

Canon PIXMA ... | Answered on Oct 25, 2011

Hey Yasmin,

I had the same problem.

I installed the MP Navigator (MP Navigator Ver. 3.03 (Windows 7/7 x64/Vista/Vista64/XP/XP x64/2000/Me/98) from the canon website (http://support-au.canon.com.au/contents/AU/EN/0900173112.html) and then I released the scannerlock (http://www.fixya.com/support/t5363070-trace_release_scanner_lock)
and then I could scan! Not only through the printer itself by pressing the (<I>) button but also through the MP Navigator program. When I pressed the (<I>) button on the printer, the scanned document would be automatically saved on the computer in a folder of MP Navigator.

Hope this helps you!


Canon PIXMA ... | Answered on Sep 16, 2011


Please perform "Print head cleaning" by following the steps below.





Canon PIXMA ... | Answered on Sep 13, 2011

I have just read it on the other forum..try this one
Error Code 5020:
Scanner lock switch locked. [5020] Release the scanner lock switch and turn the power
off and back on.
Turn the machine off, unlock the scanner lock
switch, then turn the machine on again.

Hope it helps.

Canon PIXMA ... | Answered on Sep 09, 2011

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

Hope this helps. Please rate my response.
Have a good day.

Canon PIXMA ... | Answered on Sep 09, 2011

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken .

Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using FIxya

Canon PIXMA ... | Answered on Sep 05, 2011

Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.

Canon PIXMA ... | Answered on Aug 12, 2011

Go to the cannon website and you will be able to view / download the manual.

Canon PIXMA ... | Answered on Jul 19, 2011

Remove the cartridges, then the head itself by lifting the lever attached to the side of the cartridge holder. Sit the head part in a saucer of boiled water, making sure no water touches the contacts on the front of the head unit. Leave for 5 mins and replace in the printer.
While the head is out inspect the cartridges "bed" inside the printer. there is a sponge that the head rests on when the printer is idle, this can clog and leave clumps of ink on the head. if so simply place some tissue or toilet paper over the sponge to adsorbs as much ink as possible,
I hope this helps Regards GM

Canon PIXMA ... | Answered on Jul 15, 2011

In this printer the actual printing head is a separate component: it plugs in the head carrier and the ink cartridges plug in it.
You get this message when the printer's motherboard processor no longer detects and recognizes the print head. This can be caused by either a:
- bad install - you will need to take the cartridges out, lift the securing lever then take out the print head, clean the contacts at its rear, clean the contact pins on the carrier with a q-tip soaked in warm water then put all back together
- hardware damage to either the data cable that connects the carrier to the motherboard or to the motherboard itself.
If it's the second one then the only way to find out what is wrong is to dismantle the printer and test the cable. If the cable is good the motherboard has failed and the printer is dead, time for a new one. Dismantling, testing and replacing the cable is a quite complicated and expensive operation, you will have to take the printer to a repair shop. If you can't find a cheap one it will be more cost effective to just get a new printer.

Canon PIXMA ... | Answered on Jul 11, 2011

This means that the printer thinks you are using the wrong number print head or the print head is not communicating properly with the printer...
If nothing had changed and you are using all of the right brand parts, then the control board has filed in the printer, it will need to be replaced..


Canon PIXMA ... | Answered on Jul 08, 2011

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