20 Most Recent LeapFrog Leap Frog Leappad Explorer Tablet Questions & Answers


To delete a picture, simultaneously press the Home Button with the Higher Volume button to enter the Parent Settings Menu.
Select the Manage Pictures option.
Press the icon with the Garbage Can located under the picture you want to delete.
Then press the green button with the checkmark to delete the picture.

LeapFrog Leap... | Answered on Apr 20, 2020


Recommend contacting Leap Frog directly for technical support by clicking here:
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LeapFrog Leap... | Answered on Feb 09, 2018


Forgot Parent Lock code on LeapPad Published 07/10/2013 01:47 PM ' Updated 06/15/2015 04:11 PM I forgot my Parent Lock code, how can I access parent settings on the LeapPad3, LeapPad Ultra, or LeapPad Platinum?

If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra or LeapPad Platinum, you may retrieve the code with these steps:

1. Using a computer or other device connected to the internet, go to www.leapfrog.com

2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page.

3. Sign in with the email address used to set up the LeapPad.

4. You'll land on the "My Account" page.

5. Click "Account Information". Directly beneath the orange "Edit" button you will see the Parent Lock code information for any LeapPad3 or LeapPad Ultra set up using this account.

Parent Settings

LeapFrog Leap... | Answered on Dec 04, 2017


Disconnect USB cable and plug it back in, making sure it's properly seated. Also check if your PC have at least 500 megabytes free space - sometimest that cause sync issues.

LeapFrog Leap... | Answered on Jul 07, 2014


You could just reset to factory settings if your stuck on password!

LeapFrog Leap... | Answered on Jun 22, 2014


i think the anti virus software is blocking the leappad connect software. go to antivirus settings, under firewall rules, select allow for leappad connect the launch it and try again.

LeapFrog Leap... | Answered on Dec 11, 2013


It runs in 4 "AA" batteries. You can buy rechargeable batteries (we keep two sets so one is always on the charger) or you can buy a rechargeable battery pack designed specifically for this game. For my money, the rechargeable "AA's" were a far better deal, less than half the cost.

LeapFrog Leap... | Answered on Nov 10, 2013


I have heard if you call their customer support, they will ask you to send a picture of the broken unit and will send a replacement free of charge. I am attempting this myself, as our daughters was accidentally crushed in the car today. Their customer support phone number is 1-866-334-5327.

LeapFrog Leap... | Answered on Nov 10, 2013


From the screen with the user names, hold down the home key and volume up key at the same time. This brings up the parental controls, where you can manage screen names.

LeapFrog Leap... | Answered on Nov 10, 2013


Is there any way to delete player names

LeapFrog Leap... | Answered on Oct 13, 2013


Go to the home screen, hold the volume up and home button to access Parental settings screen. Select the screen calibration option and follow the on screen instructions.

LeapFrog Leap... | Answered on Feb 20, 2013

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