20 Most Recent Philips DIRECTV H20 DTV Receiver Questions & Answers


You have a faulty power supply in the receiver.It has to be repaired,it seems to be a common problem

Philips DIRECTV... | Answered on Dec 23, 2013


Software problems most likely.Tries the receiver unplug,replug it back like about an hour later for it to do rebooting and software upgrade.

Philips DIRECTV... | Answered on Jun 27, 2011


I had a H20-600 that worked consistently until I unplugged it, then it would not power up unless the unit was warmed to its operating temp. (I placed it on an old iron radiator, warmed it up, it then powered up). The power supply on the unit had several failed, crowned capacitors (3300uf/10v). I pulled them, tested them (one was bad), and then replaced with good caps. Up the unit came. The PS in this unit is a switching unit and needs healthy caps to oscillate and create sub voltages. The standing heat in the unit makes the caps get hot, crown and leak. See any brown sputum on the top of a capacitor and it is on the road to failure.

Philips DIRECTV... | Answered on Mar 05, 2011


I'm guessing you have the H20-600. They got recalled. More than likely, your receiver is bad.

If your installation was in the last 3 months, do your technician a favor and call him if he left his number or office number. Even though you have a faulty unit, a 'repeat service call' still counts against him and it could effect his work flow. Call them and they will do what they can to help you get a new unit without harming the technician's stats.

If your installation was not in the last 3 months, call DirecTV. This is pretty much a receiver issue (an issue like a bad connection or switch wouldn't cause this problem). You can probably try to get them to directly mail you a new box (you'll be able to ship your old one back for free) instead of forcing you to wait for a service call. If you have the H20-600, you can probably get the box for free but you'd definitely end up paying for the service call.

Philips DIRECTV... | Answered on Mar 13, 2010


Try calibrating the antenna to the nearest satellite. The DirecTV box has in the installation menu instructions on how to do this. You'll need some tools like a socket wrench to unlock and adjust the antenna. Put in the menu your global position or your city and select the transponder that gives better signal. If all satellites are out of signal, move the dish until you receive at least one.
To calibrate the dish from the ceiling or wherever it's installed, put the TV volume up until you hear the short "BOOP" sound from the dish location. When you get signal, the "BOOP" will turn to a continuous "beep" with a higher pitch when higher the signal you're receiving. After getting the best signal, switch transponders to see if there's another with better signal, after that, lock the antenna and try watching a channel.

Philips DIRECTV... | Answered on Nov 04, 2009


those units are known to go out after not long at all try doing a front panel reset by pushing the red button where the access card is you may have to do it several times to see if it will finally come up if not your looking at buying a new receiver

Philips DIRECTV... | Answered on Sep 12, 2009


Check inside the receiver for a defective LM317 IC or a TIP42C transistor, but before that you should check for proper voltage from the power supply to that IC.
LM317/TIP42C control the switching of voltages that power up the LNB, you should be getting 14 volts for vertical channels and 18 volts for horizontal.
Good Luck.

Philips DIRECTV... | Answered on Sep 03, 2009


no. this is not normal. this type of problem can be dangerous to keep in your house. you should get the device replaced right away.

Philips DIRECTV... | Answered on Aug 20, 2009


Please follow this link
I've checked, it works
Good Luck
http://www.directv.com/learn/pdf/System_Manuals/DIRECTV/DIRECTV_H20_UG.pdf

Philips DIRECTV... | Answered on Jul 15, 2009


unfortunately only directv can reset the passcode. there is no way to override this.

Philips DIRECTV... | Answered on Apr 05, 2009


Record another programme so that you have something above the dodgy one in your library. Then go back into your library and press down, blue then green really fast. This worked on mine.

Philips DIRECTV... | Answered on Jan 20, 2009


pull out the access card and push it back in

Philips DIRECTV... | Answered on Jan 07, 2009


your locals may be broadcasted on a a different satellite (directv uses 7 different ones). when u travel, your dish on your rv might be capable of receiving the satellite that broadcasts normal programming. the dish on your home may look a little different and picks up more than one of the satellite signals. also these satellites are in different locations

Philips DIRECTV... | Answered on Jan 05, 2009

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