Maxi-Cosi Familyfix Base Isofix only - Answered Questions & Fixed issues

Mine had this issue. Try attaching the seat. When I did, all lights lit up but the one to say the yellow legs were attached is red. I believe it may be a broken wire or similar, as it openly happens when the seat is attached, otherwise no lights whatsover and the seat is clipped in. I can hang offi it without it coming out. If anyone has any idea how these come apart I would be great. I have taken out the 6 obvious screws andRemoved the 2 that hold the top cover which allows me to prise open the frobut can not see how the rear of the unit comes apart.

Hi This would indicate that the unit is loosing connection when you go around corners / over bumps. The only time we've heard of this before is when driving is at high speed. If you're finding this an issue at low speed we would recommend the unit comes in for inspection / repair.

Hi Please visit our Facebook page and send us your e-mail address via PM so that we can send instructions on removal. Dorel UK Customer Service

Hi To release the carseat from the base you will need a pair of long nosed pliers. Under the grey button on the base you would normally use to release the carseat you will find a small hole. Put the pliers into this hole and pull the wire inside firmly toward you. Lift the carseat from the base. The base will now need to come into our engineers for inspection and repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi Is it removing the carseat from the base or removing the base from the car that you're having difficulties with?

Hi If you're in the UK please contact us on our Facebook page for further instructions. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will be able to assist. Dorel UK Customer Service

Hi If you are in the UK and the product is under 24 months old please return to your retailer with proof of purchase for them to arrange it to come to the engineers for inspection & repair under warranty terms and conditions. If you are in the UK and the product is over 24 months old or you no longer have proof of purchase please contact the customer care team to book in for chargeable inspection & repair required on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery. If you are not in the UK please visit www.maxi-cosi.com and select the country you're in. On the right side of the page you'll see a tab marked Contact Us. Click here for your enquiry to be sent through to the customer care team for your country.

Hi Emma, To run the test mode you hold in the long thin black button just under the display. Once the sequence starts let go of the button and it will cycle through the different lights and then they will all go out. That's when the test mode has finished. Once this has been done, the base should then register correctly when being fitted into the car with the green / red light indication and noises. If it still does not function as it should, the base needs to come to our engineers for inspection. Contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in.

Hi Andrew It is not possible to diagnose without inspection. Was the unit approved for use in your vehicle on our online fitting list? Was the unit physically fitted by a carseat fitter trained member of staff to confirm suitability prior to purchase? Please contact us with further information so that we can best assist. Dorel UK Customer Service

Hi Tim The base needs to come in for our engineers to provide inspection & repair work required and ensure it is working as per specification. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Yep, there's a switch underneath to turn off the sound, but the lights will still work.

Hi Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Hello In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Hi Rita The base will need to come in for our engineers to provide inspection and repair required. Please contact the customer care team to book in.

The unit will need inspection / repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Please contact Dorel USA direct with your enquiry

Hi Which model Maxi-Cosi carseat do you have?

Hi If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.