20 Most Recent Dell Photo 964 All-In-One InkJet Printer - Page 9 Questions & Answers

Restart our computer. Then report back if solved or not.

Usando el software de la impresora
1 Encienda el ordenador y la impresora, y asegúrese de que estén conectados.
2 Cargue el documento original. Para obtener ayuda, consulte "Cargue un documento original en el alimentador automático de documentos" en la
la página 24 o "Colocación de su documento original sobre el cristal del escáner" en la página 25.
3 Haga clic en Inicio → Programas o Todos los programas → Impresoras Impresoras Dell → Dell Photo AIO
→ 964 Dell All-In-One Center.
La Dell All-In-One Center abre.
4 Haga clic en Ver presentación preliminar para ver la imagen escaneada.
NOTA: Si el tamaño de la exploración (que se encuentra en la parte inferior derecha de la ventana de vista previa) aparece en rojo, lo hace
que no cuentan con los recursos del sistema disponibles para realizar la exploración en la resolución o el tamaño que tienen
seleccionado. Para corregir este problema, reduzca la resolución o el tamaño de su área de escaneo.
5 Ajuste las líneas punteadas para encajar alrededor de la parte de la imagen que desea escanear.
6 En la Enviar imagen escaneada a: menú desplegable, seleccione su destino de escaneo.
7 Para personalizar aún más su trabajo de exploración, haga clic en Ver más opciones de escaneo.
8 Cuando haya terminado de personalizar la imagen, haga clic en Escanear.

Check your INK level in the cartridge. go to start- printers- properties - ink level

Sometimes these scanners do come with hardware/software that needs to be installed if you find the serial number/product number on the machine you can find the manufactures software/hardware installations to reinstall the programs needed to use the scanner

The power adapter or the power board inside the printer is faulty, if you have a power cord that goes into the machine and it doesn't have a power adapter in the middle of the cord then the unit has a internal power board.

The internal powerboard could have failed, fried or a fuse might have blown, check for a blown fuse and or try replacing the power board in the unit and see if the machine starts up again.

The model number is 964.

Need a manual?

Dell 964 Manual

Thanks for using Fixya.

Radio Shack - It's a standard power adapter.

Make sure Auto Answer is turned on or is currently within the scheduled on period...... On the main screen in Fax mode, use the up and down Arrow buttons to Auto Answer...... Using the left and right Arrow buttons... Select...... to scroll... choose Yes or Scheduled and press... If you selected Scheduled, the Auto Answer Schedule screen appears...Using the keypad, specify the time you want Auto Answer to be turned on and be turned off

if you're using windows xp you can have the driver for the adapter on this link:
http://tinyurl.com/2lqrcw

if you're using windows vista you can have the driver for the adapter on this link:
http://tinyurl.com/35m2w2

have a great day :)

do you receive an error msg saying, printer communication not available?

if yes you can try these steps:


1.Check if the firewall is blocking any printer services 2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode 3.Disable all the firewalls 4.Uninstall the printer driver and software 5.Delete any items under the ff keys: HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3 Optional*** 6.Delete any non default items under the ff keys: Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED HKLM\System\CurrentControlSet\Control\Print\Monitors HKLM\System\CurrentControlSet001\Control\Print\Monitors Default items are as follows: AppleTalk Printing Devices BJ Language Monitor Local Port PJL Language Monitor Standard TCP/IP Port USB Monitor Windows NT FAx Monitor ***** 7.Delete any items under the ff keys: HKLM\System\CurrentControlSet\Control\Print\Printers HKLM\System\CurrentControlSet001\Control\Print\Printers 8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista) Ensure there are no documents in queue. Disconnect printer’s USB cable. Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility. From the start search box type spool and press . The spool folder located at c:\windows\system32\spool opens. Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup. Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup. 9.Restart the computer. 10.Check th services status Start-Run- Type Services.msc and Click on Open You will see long list of services You need to make sure following 4 Services are set to Automatically start Remote Procedure Call RPC Remote Procedure Call RPC Locater LexBce Server Print Spooler 11.Reinstall the latest printer driver

have a great day :)

Hi,

You can try these steps:
1.Check if the firewall is blocking any printer services 2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode 3.Disable all the firewalls 4.Uninstall the printer driver and software 5.Delete any items under the ff keys: HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3 Optional*** 6.Delete any non default items under the ff keys: Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED HKLM\System\CurrentControlSet\Control\Print\Monitors HKLM\System\CurrentControlSet001\Control\Print\Monitors Default items are as follows: AppleTalk Printing Devices BJ Language Monitor Local Port PJL Language Monitor Standard TCP/IP Port USB Monitor Windows NT FAx Monitor ***** 7.Delete any items under the ff keys: HKLM\System\CurrentControlSet\Control\Print\Printers HKLM\System\CurrentControlSet001\Control\Print\Printers 8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista) Ensure there are no documents in queue. Disconnect printer’s USB cable. Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility. From the start search box type spool and press . The spool folder located at c:\windows\system32\spool opens. Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup. Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup. 9.Restart the computer. 10.Check th services status Start-Run- Type Services.msc and Click on Open You will see long list of services You need to make sure following 4 Services are set to Automatically start Remote Procedure Call RPC Remote Procedure Call RPC Locater LexBce Server Print Spooler 11.Reinstall the latest printer driver


have a great day. :)

i think in the menu you have to select after how many rings the maschine wil respond and take the line

it is a logic card problem.so pls checked it from service center.

Go throught he maintenance menu and perform a Deep cleaning of the printer nozzles. This will use a lot of ink so use your current cartridge to do this. Once teh cleaning cycle is complete, replace teh cartridge and align the heads with the maintenance menu selction.

uninstall the printer driver and re-install it to correct the problem.
Do u Hav the printers CD? use it if yes but if no go to
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=